San Antonio Hotels

great location and facility. Staff handled multi hour power outage well. Great breakfast and convenience to many activities and events.

heating unit was noisey throughout the night, cycling on and off. Multi hour power outage on Friday morning was a tolerable inconvenience.

The location is terrific, and there is a sense of history.

There is an electric forced air freshener in the front reception that is so pronounced and so noxious that we could not stay in the area to talk. Other than that there is no "lobby" area for conversation. The atrium view rooms have shutters that don't block out light sufficiently. All noise from the atrium tile floor (starting very early in the morning) reverberates up the atrium awakening guests (ask for an exterior room to avoid this). Some of us had to change rooms due to terrible beds. So smells, noise and bed quality were all misses for us and we will definitely not return nor recommend The Crockett.

Location

Could not think of anything we did not like

Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.

I thought the valet was overpriced and they should at least allow one free parking per reservation

I made my reservation in November. The night before I left for San Antonio in February I got a call that my room was cancelled. I never stayed at the Menger! They offered to put me up in a hotel way out on Loop 410. I'll never attempt stay at the Menger again!!

had several sets of rooms. sent a descriptive review already. would be the same for this set of rooms.

We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.

Great hotel overall. I rated it down because the valet situation gave me hell a few times. Give yourself plenty of time for valet to get your car, especially when it's raining.

Parking fee.

The newly-renovated hotel is beautiful, extremely comforting, and very inviting. Service was prompt and friendly with no pretension. Bar was awesome and pool is nice. The room was gorgeous, bed really comfortable, and the bathroom was amazing.

I had to walk a block to an affiliated hotel to do laundry and pay a nominal fee. Would have been nice to have laundry available onsite for free.

Three blocks from the convention center, good-sized quiet room, friendly staff, and a great price through Kayak. I'd certainly stay there again.

Little things: check-in took 10 minutes, which is way too slow for an existing reservation. The breakfast was fairly limp, even if free, although the hours were good. Not enough electrical outlets. The shower head was not as full as desired. And I was disconcerted to walk into the lobby at 1 p.m. to find a man being handcuffed on the floor by police. Apparently he had been pan handling in the foyer. Disconcerting.

Rate,location, service

Clean very nicely located friendly staff

Charging for bottle water in the room. Added price for everything. Delivery fee for room service and automatically added tip for delivery. Couldn't get into the pool. Pool was cold.

Fast, friendly check in even though it was extremely busy. Excellent location.

High price parking

Everything was great.

Would like to see hot tub next to pool. Coffe at breakfast was crazy strong.

The bed the size

$10 for parking in your own parking garage no vallet parking only one person working check in, room had standing handycap shower no tub. Did not like door access to next room.

Staff, service, room, and the hospitality was awesome.

I loved the location. Steps from the river and the mall.

My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.

The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.

The chic decor and design of the facility was nice. As a first timer staying with this hotel group I was impressed with staff; they were extremely courteous and accomadating. Overall nice stay ...would definitely stay again.

Stay was enjoyable but pricey. In room movie orders should be a bit more reasonably priced.

Very comfortable. Friendly and accommodating staff. Clean.

No continental breakfast. High price of food available for grab and go.

We were impressed with the staff and facilities.

staff was friendly and always helpful. rooms were excellent, clean, bright. plenty of parking. beds were soft, pillows were awesome. elevators were fast. check in and check out was easy. the best thing about this hotel is the friendly staff.

just very minor details: the tv remote buttons were either worn or the battery was dead, difficult to change channels. and the printed channel guide was so small you need reading glasses to read it. in my room there was no bathtub, only a standing shower, but it was sufficient. no microwave, which was kind of a downer.

Near Convention Center.

Bathroom was not clean.

The hotel was great and the staff was nice as well by accommodating you with the services and room. We had a great view and we could just walk downstairs to the river walk. The river walk was close but the places we wanted to go to were further than expected. Overall the San Antonio Marriott Rivercenter was great especially since it has a mall right down stairs.

I did not like that you had to pay for parking. Your paying a price you would think that that would be included. Also there was no mini fridge in the room for food.

The hotel has a great location on the riverwalk in a quieter area next to the mall. The room we had (handicap) was very large, and the bed was comfortable. The lobby was nice, there was a starbucks in the lobby, and the food at the bar and restaurant were good.

This was one of the biggest hotel disappointment I've had in the past. year. I traveled over 200 days in the past year and stayed at quite a few different hotels, so I don't say this lightly. When we first walked into the room (905 handicapped) the bathroom stood out as an eyesore. It was at least 5-10 years past when it should have been renovated. The grout was multiple different colors that made it look like it could be moldy, the wallpaper was peeling from the walls, and there was a general lack of craftmanship in the way it was constructed. The final straw was when I went to take a shower, and the shower head connection was leaking and spraying water in all directions. It wasn't just a loose connection, because I was unable to stop the leak. This is something a guest should never have to deal with at a chain like the Marriott. I asked the front desk to be transferred, but because it was a busy time the only available room was the room below us (805). This bathroom was in slightly better condition, although there were a few cracked and chipped tiles. Although the shower head worked, it was a very low end and cheap looking model. The bigger problem was when my wife tried to take a shower the first night, she was unable to maintain a constant water temperature. It would alternate between cold and very hot. She showed me how red her feet were, and I can only imagine what sort of a problem this could pose to an elderly or handicapped person. The other problem was the terrible tv reception while we were trying to watch the sugar bowl in our room. It would constantly blur or pause, making it nearly impossible to watch the game. Fortunately or unfortunately, the reception on the large tv's at the bar was fine. In summary, this is not the type of property I would expect for a Marriott. For the time around the new year the value wasn't bad (just under 200) however I would have preferred to spend 50% more on a room that looked like it had been renovated in the past 10-20 years. In the past year the only time I have experienced bathrooms in this sort of condition were in $50 rooms in towns with less than 5000 people. Buyer beware.

Great location for the money.

Very dirty floors. Sheets had to be changed they were filthy. Not a good experience. Front staff w were nice but housekeeping was a joke...

Was convenient to Riverwalk and Alamo. Walking Distance.

The door was hard to open and close because of the deadbolt. Kept getting stuck. The sink faucet was about to fall off and the hot water barely came out. The sink was free standing and not any room to put anything around it. The shower head was so strong you could hardly stand under it. We were only able to get very few channels on the tv. On the vending machines you could only use a credit or debit card. I thought was inconvenient. We did report this all to the front desk as we left and they said these issues would be fixed. I hope so because it could be a very nice, convenient place to stay.