Hotels in Northwest Side - San Antonio

Positiv:: Sauberes Zimmer. Das Personal an der Rezeption war großartig

Negativ:: Frühstück

Positiv:: Das gesamte Hotel war wirklich sauber, freundliches Personal und viele Werbegeschenke! Großartige Erfahrung, würde auf jeden Fall wieder hier übernachten!

Positiv:: Dieses Hotel war sehr schön, etwas über den Preis, den ich glaube, aber großartig.

Negativ:: Der Parkservice hat mein Auto fast gekostet, als wir zum Selbstparken fuhren. Er zog sich so schnell aus ihrem Antrieb. Es war schwierig, das Personal an der Rezeption dazu zu bringen, uns zu kümmern. An der Rezeption waren immer mehrere Mitarbeiter beschäftigt, aber sie würden nicht auf Sie schauen und würden keine Hilfe anbieten. Zweimal musste ich zwei Angestellte an der Rezeption unterbrechen, die miteinander sprachen, um Hilfe zu erhalten.

Positiv:: Für jedes Resort ist es sehr wenig unterhalb des Durchschnitts

Negativ:: Staubsauger läuft in den Fluren um 1:45 Uhr Zimmerservice stiess Wagen gegen die Wände. Gebühr für den Service im Doppelzimmer. Serviert kalte Speisen! Insgesamt schlechter Service! Kein Türmann , Sehr langsame Angestellte mit Parkservice waren unhöflich und arrogant, nicht warm oder freundlich. Werde ich nie wieder besuchen und werde mich auch nicht an Freunde oder Verwandte weiterempfehlen

Positiv:: Eine fabelhafte Anlage in einer wunderschönen Umgebung. Freundliches und kompetentes Personal.

Positiv:: Fantastischer Blick auf die Hill Country, mit ausgezeichneten Service am Pool.

Negativ:: Es dauerte fast den ganzen Tag bis die Zimmermädchen das Zimmer reinigten. An einem Tag wurde es noch nicht mal gereinigt! !!

Positiv:: I did a staycation here and loved it! I love the location of this resort near the La Cantera Mall and the Rim shopping center. The adult only pool was nice, especially in the morning when it was cooler in the day and quiet. The pool attendants were very attentive in asking us for any orders we wanted. The grounds of the resort itself are beautiful. I love the back terrace as a place to sit and chat during the cool evening. There is plenty of seating to enjoy the scenery. Enjoyed a movie on the lawn one night under the stars, which was also a fun touch.

Positiv:: The pool setup was great. Our kids had so much fun playing on the waterslides at the pool and loved the s'mores at night. Even though there was plenty for the kids to do, it was still a great spot for adults, too. Had a wonderful weekend and would definitely go back.

Positiv:: We were upgraded to the VIP floor! It was wonderful! Great breakfast!!! The staff were incredibly helpful and accommodating. View was amazing. The weather was cold and there were only 4 people in the pool. The water slide was scheduled to open at 10:00. I asked a young man (staff member) walking by if it would open as scheduled. It was about 20 minutes to 10:00. He kindly offered to open the slide at that moment. There were s'mores in the evening. We parked in self parking. The very attentive attendants took us to our car in a golf cart, which was really fun for our daughter and an extra chance to enjoy the views!! Wish we would have had more time to enjoy the resort. Next time we will stay longer. Some reviewers said resort was looking old. We thought it was fantastic. After renovations this resort is going to be out of this world!!!

Negativ:: We ate at Francesca's. The food wasn't anything special. My soup was cold. I said that my daughter and I would share a burger, the waiter split it for us and put it on two plates! That was a nice touch. I am picky and generally don't like restaurant food, so others may find the food good.

Positiv:: The hotel was absolutely beautiful. The surrounding landscape was beautiful to view. Actually breathtaking from some directions.

Negativ:: What we didn't like...the beds were too firm. Had a hard time sleeping because of it. Also if you don't plan to use any of the amenities, don't stay here. The reason why I say this is because you are charged high resort fee. We never used any of the amenities and had to pay this fee. The valet is a separate fee. If you park yourself its a very long walk from the parking lot to the entrance.

Positiv:: Das Zimmer und die Betten waren sehr sauber, und die kürzlichen Renovierungsarbeiten lassen alles sehr neu und modern aussehen. Ich habe keine Probleme beim Schlafen oder beim Straßenlärm erlebt, von denen einige sagten. Die Angestellten an der Rezeption waren freundlich, höflich und sehr hilfreich

Negativ:: Kleine Probleme mit der Sauberkeit, es zeigte sich, dass der letzte Gast Kaugummi an der Fernbedienung befestigt hatte (was die Rezeption sehr entschuldigte) und die Wanne Flecken hatte, wo die Duschmatte wahrscheinlich war, bevor sie hochgezogen wurde. Aber ansonsten waren das sehr oberflächliche Probleme, und der Rest des Raumes war makellos.

Positiv:: Das Personal an der Rezeption und der Manager waren super nett und effizient. Das Frühstück war ausgezeichnet. Die Zimmermädchen haben immer 'Hallo' gesagt. Das Zimmer war sehr schön groß für ein "Express" Hotel.

Negativ:: Es gibt keinen Teppichboden in den Zimmern. Das ist völlig in Ordnung, aber der Boden war sandig und schmutzig.

Positiv:: Dieses Hotel ist neu und modern... Fußboden aus Kunstholz in den Zimmern (kein ickiger Teppich!! Ja!!!) komfortables Bett, Minikühlschrank, Verdunkelungsvorhänge, viele Restaurants in der Nähe, kostenloses Frühstück ... Ich brauche mehr zu sagen?! Das war definitiv meine Art Hotel und der Preis war auch super!

Positiv:: This is a modern style, clean line, beautiful hotel. The rooms are spacious and their breakfast offerings are plentiful and varied. The pool area is photo worthy with a built in grotto and waterfall. Overall we really enjoyed our stay here and would recommend this hotel to friends and family.

Negativ:: The two draw backs of this hotel were the small, cramped breakfast area and the ELEVATOR. That's elevator, singular. Because the hotel has two but only one is operational. This hotel has six floors and 122 rooms, which meant there was always a small crowd waiting for the elevator.

Positiv:: The hotel was in a great location and the staff was very accommodating.

Negativ:: It could have been cleaner. The beds were clean which is the most important part. But the floors and tub were pretty dirty.

Positiv:: Ich nehme nicht das Frühstück, aber das Bett hat ein Loch in der Mitte

Negativ:: Betten

Negativ:: Meine größte Beschwerde war das Frühstück. Jetzt erwartete ich nicht Waffelhausqualität, aber Qualität. Die Eier waren absolut ungenießbar, buchstäblich wie Gummi geschmeckt. Wir warten wirklich lange auf Waffeln, aber das ist normal.

Positiv:: Clean rooms and good breakfast

Negativ:: Lower cost

Negativ:: A corner of the room smelled like if some one was sweating off query and placed it in a jar for other people to smell; it smelled horrible. I sniffed around and noticed it was coming from a white spot on a furniture piece (a small cube that served as a seat). The spot looked like dried body fluids. Before I discovered where the smell was coming from, I had placed some shorts, which I use to sleep, on top of that cube while I got ready for bed. When I got the shorts, I noticed they were drenched in that same, horrible, smell; that made me feel like if the rest of the room was just as dirty. Not a good experience.

Positiv:: We like how clean it was. It made me forget the noisy a/c unit that was in our room.

Negativ:: The a/c was just too noisy and it kept me up a bit at night. Breakfast wasn't too fancy, but it beats having to go out and look for a place to eat.

Positiv:: Spaciousness of the room

Negativ:: Suites only on bottom floor - as per what I was told at check in by Mohammed....shorty cleaning of the room (only made the beds, but didn't leave new towels or take out the trash - even left wet towels on the floor)....front desk personnel were under the impression our room was vacant when we checked out....this last part is not the hotel's fault, but it seemed like the family upstairs was having a tumbling competition every morning that started at 6:30....

Positiv:: Great price for what you get. Very comfortable and modern room. Great breakfast, no trouble with parking and we got in really late. Convient spot, easy to get to off highway and easy to get back on. Close to SixFlags.

Negativ:: Room location was a little noisy. We were placed right by a service room and the doors started slamming at 730am.

Negativ:: 5 hours after leaving for dinner, came back to a completely flooded room. A pipe burst above us and was leaking everywhere. The floors were soaked, hair straightener and makeup on bathroom counter were ruined from a second leak above the sink/counter. Told the night receptionist and his response was "sorry, all I can do is give you a new room. Nothing else". The staff at checkout the next morning was courteous and cleared our entire bill, but I'm very upset with how unprofessional the situation was handled at night when we discovered the problem. I'm a fan of Marriot but will not be returning for a long while.

Positiv:: Absolutely nothing

Negativ:: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Positiv:: Tolles Zimmer für das Geld. Ausgezeichnete Lage, ca. 10 Minuten von Fiesta Texas und 30 Minuten von der Innenstadt entfernt.

Negativ:: Nur für 1 Nacht in der Stadt. :(

Positiv:: Die Betten waren großartig! Das Personal war sehr hilfreich, wenn es darum ging, wie man umherkommt. Das Frühstück war eine wunderbare Art aufzuwachen

Positiv:: The location was good. The staff was great.

Negativ:: There was roaches in the restroom.

Positiv:: Very friendly and helpful staff and clean nice room

Positiv:: The hotel was off of the highway. Nice and peaceful. They had grills where you could cookout.

Negativ:: Swimming pool was rather small.

Positiv:: Staff was friendly. Hotel amenities met our needs

Negativ:: No

Positiv:: Location, Price,

Negativ:: No

Positiv:: The staff

Negativ:: No