San Antonio Hotels in North Central

The hotel was under construction. The current rooms are very nice, but judging by the renderings in the lobby, the renovated hotel will be even nicer. Angel at the front desk has fantastic customer service skills. When I explained to him that I needed to check out early due to the very loud construction interrupting my sleep, he was very understanding. He sent a note to Kayak to authorize a full refund. He also gave me a coupon for 50% off my next stay after the renovations are complete. I checked in late in the evening, and I was very tired. When I checked in, I noticed that the hotel was under construction but I wasn't concerned. I woke up early to very loud drilling. When it didn't end, I called the front desk to request a room in another part of the hotel because I was going to be there two more nights. The woman on the phone was rude and said, "No, there are no quiet rooms. There's construction throughout the hotel." So I asked for an early checkout and a refund for the upcoming two nights. She said, "You booked through a third party so we can't help you." So I called Kayak. The Kayak phone rep was very pleasant, but placed me on hold several times while she tried to contact the Hilton front desk with no luck. She handed my case over to the billing department and said the billing dept would have to call me back. I got dressed and went to the front desk, where I spoke to a very professional, nice man at the customer service desk named Angel. He promptly sent a note to Kayak to authorize a full refund for my stay. Unfortunately I didn't catch the name of the rude woman at the front desk who I had spoken to earlier that morning. But, Angel made me want to maybe give that Hilton another try after the renovation is complete.

The lobby When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Gym Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.

Easy travel access. Good supply of wines by the glass. Boom Boom Shrimp was an excellent appetizer. Front desk staff was very helpful. OK at best from a Marriott. Used to much better overall from Marriott. It's a little isolated compared to other properties in the area. For the two weeks I was there, only one elevator out of three was working. When ordering food at the bar, service was slooooooow and food was barely warm when it arrived. Bar staff tended to disappear for long periods of time. Stay was extended for a second week. Daily rate went up almost double. Checked out and went to another hotel. Fair value for my initial stay, not worth double.

I liked the hotel employees for the most part, the view from the 6th was nice. Rooms were clean and spot on as described in kayak. Breakfast was good and looked forward to. I didn't like how busy it eventually got. There was a lot of kids which seemed like it was more than what the hotel rooms were offering. The greeters when first entering were a little awkward, maybe tired.

Tge staff were very helpful and attentive. The pool area was dirty and I got bitten by what looked like bed bug bites within minutes of sitting on the pool furniture. So I was totally on edge the rest of the night.

Nothing Customer service was terrible. Front desk clerk was rude and very sarcastic.

I like the separate bedroom with the ceiling fan in it. We were not happy with the furniture or the mattresses. They were extremely uncomfortable. Stiff furniture, and the mattresses were not quality.

Das Bett war sehr unbequem und die Kissen waren auch gut.

Nothing Filthy rooms Poorly maintained facility Side access area blocked by large bins making it difficult to bring luggage into the lobby area View of elevator mechanics (pulleys, cables etc.) unsightly Needs complete overhaul. Not your typical Embassy

This guest did not leave comments about this hotel.

The weekend front desk personnel. The pool and cabana area. The books to read. The fact we found old old candy all over the room. The dishes were dirty, the carpet needed to be cleaned. At breakfast on the Sunday food was scarce when it still had over an hour to go. Front desk lied to us w/no response from hotel management.

1) Location 2) Covered parking 1) very small cramped room 2) claims pet friendly, but only has a small area for pets (probably 15x15 give or take) 3) WAY over priced for what you get.

Really bad Staf. And cleaning

Close to wedding venue. Roaches everywhere once the lights go out. Yuck!

Nothing I can comment on this place. I did not even stay. When I arrived at the front of the door, it was ajar. The bed looked like it had been slept in and the television was missing. I went back to front desk they offered another tv to be replaced. I wanted my refund. I did not feel safe there.

The toilet was overflowing and the bathtub was clogged.There was mold in the bathroom walls.The sheets had dried blood and the only chair in the room was broken.The WiFi never worked.The tv programming only has basic local channels.

Nothing everything horrible Everything nasty scum bags

They look modern The Room had bedbugs

Room size and cleanliness of room. Front desk Personel need customer relations training! Given the definition of customer service. Aside from their unprofessional demeanor rest of Hotel staff very pleasant and accommodating! Front desk staff had dealings with all shifts. Always felt as though they doing me a favor for answering questions, even rude at times!

Not much Yes . There were no towels in the room we had to get from front desk never came and cleaned the room and the beds were very iching