Aer Lingus (EI)
Aer Lingus (EI)
Aer Lingus (EI)
Aer Lingus (EI)
Aer Lingus (EI)
| IATA-Code | EI |
|---|---|
| Strecken | 178 |
| Top-Route | London Heathrow nach Dublin |
| Angeflogene Flughäfen | 77 |
| Top-Flughafen | Dublin |
Negativ: Food
Negativ: Lost a piece of luggage between Dublin and Edinburgh
Positiv: See review for previous leg of flight.
Negativ: See review for previous leg of flight.
Positiv: Due to a hurricane, I actually missed my original flight date, but Aer Lingus allowed me to rebook (2 days later!) at no cost, which was really great of them. Absolutely no wait at check-in and very good service there. Got window seats on both legs of flight, with no one in my row. Meals on first flight leg were very good. Crew did a good job and made me confident of their work. Both flight legs arrived early. Everything went well. Very good airline - I will certainly fly with them again.
Negativ: It seems that there was no snack or beverage on the second leg of flight (ca. 3 hours), but I probably just slept through it. Price seemed high for this route and season, but it was much better than any other airline: flying has become expensive in the COVID era. But Aer Lingus keeps us moving ahead. Great job!
Positiv: Friendly staff, quick check in, very nice flight
Negativ: Kayak is a horrible company and not easy to work with. They have screwed me royally and I will say nothing but bad things about them. They should not even be in business the way they have handled my situation including hanging up on me multiple times and changing the rules for flight changes, etc. Saying I am unhappy is an understatement.
Positiv: Nothing. Lost money on flight
Negativ: Refunding our flight and not stealing our money during the pandemic
Positiv: I never got on the flight as there is a global pandemic and a mandate for NY'ers not to travel. The worst part is that I don't think I'm getting a refund.
Positiv: Nothing
Negativ: You are selling tickets for flights that are not available. You are taking money from people and cheating them. You should check to make sure the flights are still going
Positiv: They were nice, rushed through beverages, but since it was a short flight that's understandable.
Negativ: The top cushion on the seats could be less bulky.
Negativ: Crew was a bit loud and kept me awake during flight in one of the tail seats
Positiv: I love that you fly from Hartford. It makes my travel to Europe so much easier! Thank you!!!!
Negativ: Our flight seemed to have only 1 toilet at the back of the plane that passengers were allowed to use so there was always a line. There was a second toilet in the crew area at the back and it seemed that they could have offered passengers to use that.
Positiv: crew was super nice
Negativ: major delay, no info, boarding process felt like a cluster
Positiv: nothing
Negativ: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.
Positiv: nothing
Negativ: Opodo messed up my booking. I reached the airport only to find out that the booking was cancelled by Opodo though I received an email from Opodo 24 hours before advising me to check in on the flight. As I was busy with some construction work at home I thought I would check in at the airport. Opodo advisors were not helpful on the phone and I ended up missing a family get together due to their incompatibility.
Positiv: Efficient and practical
Negativ: Could always use a little more room
Positiv: Best flight in a long time - comfortable seats, good food and service, good entertainment.
Negativ: Can’t think of anything
Positiv: Aer Lingus crew are great. Probably some of the nicest people in the world. Lightly loaded so boarding was quick and staff were lenient about cabin baggage.
Negativ: My 757 is among the oldest aircraft in service, and it shows. Noisy and every surface is well worn. Seats are substandard in the industry for a long flight. Granted the flight was lightly filled, so that made it a bit nicer.
Positiv: nice crew
Negativ: Boarding a plane this size at gate c21 ridiculous due to lack of space. Business class cabin is dated and seats not so comfortable. Food was mediocre at best.
Positiv: The crew was amazing!
Negativ: I can't think of a thing
Positiv: Indeed the crew was amazing!
Negativ: Nothing. It was all good!
Negativ: The only complaint I have was the bag dropoff counter. There was one person, checking in 9 airlines! A second person came after awhile, and they were amazing, polite and very efficient. But the wait to get to the counter was not acceptable. Even tho' we were fourth in line, they began calling people from the back for another, I guess, earlier flight, different airline. Understandable, but frustrating for those of us who arrived early, but had to wait. Otherwise, flying Aer Lingus was a pleasure.
Positiv: Nice smooth process and good deal
Negativ: You did just fine
Positiv: Comfortable, good food and good crew
Positiv: Very friendly crew
Negativ: Flight got delayed.
Would be nice if the crew would come around w water occasionally
Negativ: Flight was late due to earlier mechanical error. These things happen but still annoying when they do. Crew didn’t seem too bothered.
Positiv: Friendly flight crew. Food was good as well with options!
Negativ: My seat was pretty uncomfortable, not sure why but my tailbone was killing me halfway through the flight. That rarely happens to me.
Positiv: Comfortable seats!
Negativ: Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes
Negativ: They don’t hold bassinet seats for families traveling with infants! They sell them as extended leg room seats now. Disappointing.
Negativ: The check in in the web site was not working the previous day. The check in at the airport in rome was hoorible... 1 hour and 20 minutes on line to be able to check in. Only two clercks workig in a very croded space .
Positiv: Nothing
Negativ: Everything - Seating is so cramped. Food was even worse than usual airline food. Will never fly Aer Lingus again
Positiv: The crew were great ( very helpful).
Comfort ?
Negativ: Plane late due to electrical failure.
Manchester airport, stuck on bus because driver couldn't open the door.
Positiv: Good organization and nice staff
Negativ: N/A
Positiv: Everything about this booking was a disaster. Not the least of which is that my bags are still on London and are total travel time will end up being about 24 hours returning.
Positiv: The flight attendants worked hard to make the flight a good experience.
Positiv: Friendly and helpful crew
Negativ: Disembarkation at Belfast
Negativ: Headphone jack still requires an adapter. Free headphones are very uncomfortable and don’t sound great. Just give out free adapters or change the jacks please. Announcements were super loud in the headphones.
Positiv: On time, as expected, no delays
Negativ: USB chargers and more modern entertainment systems
Positiv: On time, great crew, comfortable ride even in coach
Negativ: Proper charging stations on planes (not just underseat plus, but better to have front-facing USB).
Negativ: Flight was delayed once we had boarded, so we had to sit at the gate for about 2 hours, which was not the crew's fault of course, however, they could have offered drinks. Once we finally got in the air, they only offered purchasable snacks in a way that was confusing--and did not even come through the cabin with complimentary drinks. Given the circumstances, and the fact the time in our seats was extended by over two hours, there could have been some better service from the actual flight attendants. It should have been clearly stated at the beginning of the flight, and once more when we were in the air, that no complimentary drinks were going to be handed out, and if we wanted anything, we would need to purchase it. I wouldn't have minded purchasing if I had known that was my only option.
Positiv: Everything was easy and the crew were really nice.
Negativ: Both transatlantic flights I had requested lactose-free meal options, neither of which happened.
Positiv: Going through US Customs in Dublin is great, makes
The landing home so much easier.
Negativ: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
Positiv: Great to go through customs in Dublin so the landing at home is easy.
Negativ: The airline made people unnecessarily nervous by posting a very early boarding time so people thought they had to jump in line in customs when, in fact, we all had the same departure times and all had plenty of time.
Positiv: Very professional, engaged and polite
Negativ: Water
Positiv: Return on investment is excellent. great ground and air crew great service all around.
Positiv: Rapid boarding with no delays
Negativ: No snacks, no entertainment.
Positiv: Entertainment and the dinning.
Negativ: Entertainment was a bit old thought and the snacks were a poor
Positiv: Crew and new, spacious aircraft
Negativ: Nothing in particular.
Positiv: Quick boarding and departed on time.
Negativ: Everything else. Air Lingus is like Ryan Air with an Irish accent. No space, terrible food, very low quality entertainment system with the sound muffled and barely audible.
Positiv: Easy boarding
Negativ: Food trays left with us for over an hour. Crew too cool , more interested in each other
Positiv: Crew have specific instructions and we're lovely
Negativ: Recommending people don't push the seat back as the coach class is very tight
Negativ: The person next to me was x and overflowing onto my area and leaning on me through the flight
Positiv: Staff was great
Negativ: There should be a choice of Halal meal also, while booking the seat
Negativ: The flight attendants were just awesome. First time flying with Aer Lingus and I must say they are my favorite airline henceforth
Positiv: The crews were awesome and very friendly professional
Negativ: No USB charging point working and I had purchased on board wifi
Negativ: They do not offer free bags to America anymore.
Positiv: How friendly the crew is
Ease of boarding
Good organization
Mostly on time
Negativ: At least free beverages:)
Positiv: Seating and leg room much better than Ryan Air!
Negativ: I booked a business class, round trip ticket, only to find out that one of the legs was not.
