Mietwagen in Gainesville

Positiv: Loved backup camera

Negativ: Counter closed at pickup. Had to go to the sister counter where there was a big line and it took forever. No one seemed to know what was going on and seemed to be in no hurry to get any of us out of there. They were friendly tho. Then drop off at PBI very poorly marked. Plus I thought the rate was high.

Negativ: No car available when I got there.

Negativ: I was not informed that Avis does not accept debit cards, so I got no car and therefore almost lost my flight to Brazil.

No cars available

Positiv: Reserved through Kayak but there were no cars available when I got to the location. Person behind the desk said it was the darn internet's fault.

Negativ: See above

NEVER AGAIN!

Positiv: Not a darned thing!

Negativ: I was provided by KAYAK a date, location and time to pick up an Avis rental car. When I arrived on time at the designated location the Avis rental counter was un-attended and the rental counter was closed. When counting Avis by telephone Avis was 100% un-cooperative and un-helpful in assisting me to secure an Avis rental car from an alternative Avis location. Fortunately, albeit "last minute", I luckily found a rental vehicle from one of Avis' competitors. As a result of this incident, I will NEVER AGAIN use Avis - or KAYAK.

Fail

Positiv: Nothing

Negativ: Book a car that showed 7 seater, plus call their customer service to confirm that. When come to the airport, it is 5 seater. No sorry from the manager. Feel cheated. Really disappointed.

Pick up address was wrong!

Positiv: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.

Negativ: I was not able to pick the car up because I ended up going to the wrong place: the one on the email. It was a nightmare to find another car.

Negativ: It was a one day rental and they charged me for two days at $60 a day.

Wrong Location

Negativ: Budget at the airport noticed the confirmation of the rental at the wrong address and didnt accommodate me after waiting more than 2 hours on line extremely upset

Negativ: They didn't let me rent the car because I didn't have a credit card

Relatively painless, but issues with Sunpass

Positiv: Great vehicle, smooth ride.

Negativ: The Sunpass worried me! Despite keeping it in the OFF position so as to pay the tolls by cash, the toll both operator told me it still read! I went ahead and paid the tolls by cash anyway, but I worried that I may be double billed!

Positiv: Nice Car, clean, easy drop off

Negativ: When I got there the person told me I had to pay for upgrade and had to leave my car somewhere else other than where I chose to drop it off. The total bill was 2.5 times what it was said on Kayak. I had to argue and talk to manager to get what I was told on Kayak, did not need that hassle.

Positiv: The staff was friendly and helpful

Negativ: This Hertz location seemed stretched really thin on employees at the times I came in for pick-up and drop-off. Huge line of customers combined with the phone ringing off the hook really slowed everything down. Thankfully the staff seemed very professional and kept their cool pretty well, but I think the company would better serve the customers if it had enough people to properly handle the amount of tasks that can pull an associate away from helping a customer or getting them in and out in a reasonable time (I didn't get to speak to an agent for my 5PM reservation until 5:40). As far as the car goes, the midsize vehicle I rented drove well, however the passenger seat had very visible stains that the agent told me they tried their best to shampoo out, but was the best they could do. The extra fees after the estimate was also an unwelcome surprise. Overall, the experience will probably cause me not to rent with Hertz again in the future.

Poor customer service

Positiv: Cheap price

Negativ: I had to wait 30min for a car even though I had a reservation. They should have called to tell me they didn't have any cars. I ended up getting a car that had no cruise control and I was driving for 6 hrs one way. When I called about it they said they didn't know that was a requirement. It 2017 it should be standard and if not there should be a time for me to tell them it's a requirement.

Disappointed

Positiv: Nothing

Negativ: Surprised about the extra $200 deposit that was needed.

Negativ: To get a car took us for about 2 hours. Different price with a website. When we got a car there was some garbage inside.

Negativ: HORRIBLE customer service. Car was not ready on time and unsafe to drive when I got it. Turned it back in and was told there was no replacement vehicle in same size. No effort was made to assist finding a replacement. No response from customer service.