Great customer service and pricePositiv: It was quick, easy and affordable. I would definitely recommend this company for car rental and will use them again in the future!
false advertisementNegativ: When I was about to sign off they wanted me to leave a $600 deposit , something that was never disclosed or mentioned when reserving the car.
It was 168 total 4 times more than what I booked fPositiv: It was great to have a car during my stay. Negativ: When I got there. They added things that I couldn't they the car without. So I ended up paying 4 times more then what I expected
Fake price when you bookPositiv: The price booked is very different to what they end up charging you. Buying insurance on your own is another waste of time. At least renting a car in Mazatlán expect to pay minimum $40-$60 a day for a basic car.
Had to fight every step to get the quoted rate. Positiv: I liked the prices quoted on the intenet when reserving the car. Negativ: They tried to force me into insurance at 5 times the rental car rate eventhough I explained my credit card covers the insurance. Then they didn't have the car I reserved, so instead of upgrading me for free, they downgraded it and would not lower the price. When they realized I was not going to take the outrageous insurance, they tried to get me to cancel. When I returned the car, they tried again to get more money saying I didn't return it with enough gas. More issues but.... Avoid if you do not want to begin and end vacation with hassles.
Positiv: Had a scratch on bumper upon return. They emailed me a copy of a bill for my additional charges, but it was not legible. Repeated emails for clarification have gone unanswered. Still do not know the breakdown of costs and it has been 2 weeks
What is a reservation?Negativ: There rented my car. Why did I bother to make a reservation?
Was ist eine Reservierung?Negativ: Da mein Auto gemietet. Warum habe ich eine Reservierung vorgenommen?
Negativ: Your employee refused to honor my reservation and upped the price to over $1,000. The rental was to be $250 per our agreement. Won't be using your company again!!!
Positiv: Eabrething w/ good , service transportation to the airport people is exelent
Positiv: Eabrething w/ gut, der Service ist hervorragend Personen Transport zum Flughafen
Did not end up getting the rental car too expensivePositiv: Nothing no help expensive rentalsNegativ: It wasn't the price that you guys told me online when I got there it was a different price more expensive end up not getting the vehicle
Positiv: The car was fine and the service was great.Negativ: Not National's fault, but the insurance cost more than the car so the overall cost was much more than same deal in the US. I knew this going in, but if I hadn't done the research, I would have been outraged.