Great service Positiv: Awesome staff
Fast and quick
Cars available Negativ: N/A
Excellent Positiv: Efficient place! There was no car for us when we got to enterprise so they drove us to another location to get our car. Free upgrade, friendly staff (Nabo) and a ride to the airport! Thanks!!
Positiv: Good service, friendlyNegativ: Our reservation hadn't been forwarded to them, the fault of either Kayak or Enterprise - they couldn't tell.
They were able to give us a good car, although smaller than we had reserved.
Toller ServicePositiv: Super Personal
Schnell und schnell
Negativ: We were almost stranded at Moncton airport on Christmas eve due to misinformation regarding our rental that left us scrambling to figure out a solution. On top of that, after all was said and done the rental ended up costing over $300 for how long we had it (52hrs total). A huge headache all around
Good, except.....Positiv: good price, friendly service Negativ: When I picked up the car, I realized about 15 min later that the gas light was on!
Negativ: The pre-purchase option for gas does not give credit for gas still in the tank.
Mostly goodPositiv: Friendliness of Staff
Quality of Equipment
Location for pick up / drop off
Negativ: No Service for delayed flight until morning.
Hours of Service less than competition.
Confusion over Unlimited Mileage Waiver
No problems rental!Positiv: Everything was simple and straightforward. Had to extend our rental by 12 hours, called the call centre and it was handled quickly. No problems with the car.
Positiv: Pick up and drop off was easy & quick.
car not available at pickup, no one there at drop-offPositiv: I ended up getting a Volkwagen Jetta, which is a great car.Negativ: They tried to make me rent a 7 passenger van when I had ordered a standard car, even though there were some in the parking lot. I had to go back the next day to get the supervisor to get me the car I ordered. No one was at the Moncton Airport counter when I brought the car back. We were told that the airport counter would open at 10:30. By 10:50, no one had shown up & I had to catch my flight.
GPS is a rip-off @ $25-$30 a day. Luckily I was able to buy a low-end one at the Dieppe Canadian tire on sale for $45.
Great car, great valuePositiv: Nice upgrade to a new Malibu. Pick up and drop off very quick.
Overall a good experiencePositiv: Very pleasant and helpful staff. Followed up with me after I inadvertently left some small items in the car. Vehicle (when it arrived) was practically brand-new, with less than 500 km on it.Negativ: Vehicle was not on-hand at the appointed pickup time. Had to wait over 30 minutes for a vehicle, despite having booked weeks in advance.
Überwiegend gutPositiv: Freundlichkeit des Personals
Qualität der Ausrüstung
Lage für Abholung / AblieferungNegativ: Kein Service für verzögerte Flug bis Morgen.
Stunden von Service weniger als Wettbewerb.
Verwirrung über unbegrenzte Kilometerzahl verzicht
Positiv: Abholung war einfach und schnell.
Tolles Car, tolles Preis- LeistungsverhältnisPositiv: Schöner Upgrade auf eine neue Malibu. Abholung und Absetzung sehr schnell.
Positiv: Picked up at hotel and was able to drop off at airport for no charge..
Very good service. Positiv: No surprise. Unlimited kilometers. Very good price. Free GPS.
Der Service ist sehr gut.Positiv: Keine Überraschung. Unbegrenzte Kilometer. Sehr guter Preis. GPS kostenlos