Positiv: The ease of renting this car. They had all of the information on my reservations, I was in my car and on my way in minutes. No hassles, no sales, straight forward.
GoodPositiv: CarNegativ: No xm radio
you did not list prior scratches etc, I had to point them out
Positiv: Exceptional customer service
Positiv: Clean car, pleasant experience.
Positiv: Außergewöhnlich Kundenservice
Positiv: Sauber, angenehme Erfahrung.
No Reservation was found...Negativ: Unfortunately there was NO reservation in their computer system! And it was a prepaid - so now having to dispute with my credit card. The driver left me... said no reservation was there - then called the manager the next day and she confirmed it! Not a happy camper. Can't imagine what happened.
When you just have to be there, let Hertz get you Positiv: Car was nice, very clean, and ready when we went to pick it up. Unlimited miles was very important to us, and no stress about one of our vehicles breaking down during such an important event.
Terrible waste of timeNegativ: Went to pick up a car on time. Had to wait almost an hour outside in cold because the only person at the counter had gone to the airport FYI pickup somebody else. Then instead of giving the waiting customer preference he simply went ahead to service the person he picked up from the airport. Worst still didn't even have the at I booked. Previously had trouble with payment at the same place. Worst car rental experience ever...
Positiv: No expensive one way fee
Positiv: Keine teuren one way gegen Gebühr