Mietwagen am Flughafen Idaho Falls

Non fuctioning equipment

Negativ: The cruise control and collision avoidance systems did not work and were constantly flashing "saying take to dealer immediately" when Alamo was told about this they just blew it off !!

Upgrade was a downgrade

Negativ: The minivan I reserved wasn't available, so they put us in a giant SUV. It ended up costing us 150 more in gas for our trip, so the upgrade wasn't an upgrade at all.

Counter agent was less than pleasant

Positiv: The car was good.

Negativ: Our counter agent was very sharp. Her customer service skills were lacking.

Lousy customer service.

Negativ: I called and cancelled a day after making it but a credit still has not come through. I'm not very happy about it. I made the reservation for my son but under my name. I called back to make sure he could be the driver on my credit card and was advised he could not but they could cancel mine and book him so I called and got his information, called back and changed the reservation. Not only were we both billed but he was charged $50 more for the same rental. I was told by the book agent he'd just change the information on the original booking. I'm not very happy about my $$$$$ expensive car rental.