Mietwagen am Flughafen Augusta Bush Field

Positiv: The drop off was super easy.

Negativ: Waiting to confirm my online booking was longer than I would have liked.

Positiv: The car and service was good.

Negativ: I was not aware of the $200 deposit policy. It wasn't a problem but would like to have known ahead of my visit.

Negativ: The counter was difficult to find. Also my reservation that I made on Kayak was largely ignored and I had to correct the staff of the rental price based on the Kayak receipt.

Positiv: Beautiful truck at great price.

Negativ: Pickup and drop off was extremely slow. Only one person ahead on pick up and their transaction took 15 min. Return had two people there, waited 5 min then dropped key in box. Normally like to wait for reciept. Truck nice but only vehicle available and was really hoping for a fuel zipper, since it was only me and had to drive 5 hrs.

customer service

Positiv: The gentleman at the counter was pleasant when we returned the car. Much better than when we picked up the vehicle.

Negativ: Woman at counter appeared to have something else to do. Was rushing us, even though there wasn't another customer waiting. Offered us option for gas that was different than the price listed on the counter. When I questioned the receipt was charging us more than the price listed on the counter, she appeared perturbed and stated curtly, that I'd be saving a "whole dollar"

Positiv: I liked that the lot was right outside the door of the airport (no shuttle needed). I liked the actual vehicle (Jeep Renegade).

Negativ: The directions on my Kayak rental print out had a much lower price for the week ($178) and stated that it was off-location and I would need a shuttle. I went up to the Dollar rep and showed her my reservation and she said this was the place and did not know why Kayak had that written on there. The price ended up being $360 something. Very deceiving!