Mietwagen in West Palm Beach

Hidden Cost

Positiv: The shuttle arrived in a timely manner to transport us to the off airport location. Our vehicle was ready and waiting when we arrived. The manager said that he gave us an upgrade but I have no way to know if that happened.

Negativ: I did not like that the rental office was not open when we wanted to return the car which resulted in an extra cost for me. I returned the car to the long term parking area at the airport which was fine. But I got charged $11 for the parking fee which is a cost that I was not expecting when I made the reservation. The car also did not have cruise control or a digital speedometer. I didn't rent the cheapest class available so I was surprised to not have what I consider very basic equipment on the vehicles of today.

Positiv: Good service and pick of minivans.

Negativ: You cannot pay for the gas that you use. I had to pay for a full tank of gas and didn't even use half of it. They should bill for quarters of a tank. Not happy.

Negativ: Pick up and drop off were at 2 diff locations when I had requested airport only for both.

i reccomend Hertz or any other company but AVIS

Negativ: I arrived at the drop off in West Palm Beach at 8pm. They closed at 6pm. I returned at 8am to drop off car. I asked if they were charging me for another day. No answer from AVIS employee. She walked away and came back and handed me a bill. I told her I would keep the car until 5pm which was the official drop off. She said it was too late and refused to give me back the keys. She charged me $295 for the second day even thought the receipt showed an additional day at $127. I called customer service and they said they have nothing on their end indicating a price for an additional day. I will settle the matter in small claims court because their corporate greed is disgusting.

Negativ: No explanation was given to me regarding charges. I picked up the car in Fort Lauderdale around 9AM. I dropped off the car in West Palm Beach the next day around 930 AM. I was charged an extra thirty dollars for not returning the car within 24 hours. Even though the reservation clearly stated the drop off time was the next day at 10am.

Avis the unreliable car service company

Positiv: nothing

Negativ: Charged for a service i did not use. They had NO CARS but took the reservation. wasted my time driving to airport Kayak added a pop for insurance that mad me feel it was from Avis when in fact it was from another service. This mad me feel safe when in truth it could not have been farther from the truth. i will not use kayak ever again

Great car, incorrect drop off time

Positiv: The car I received Shuttle service from the airport to car pickup

Negativ: Long line at the airport counter My drop-off time was written down incorrectly, so I had to pay for an additional day. I don't think I got the promotional price either.

Worst customer service

Positiv: Nothing

Negativ: Customer service was rude, disrespectful and unhelpful.

Never again

Negativ: Car I reserved was available and the security guard couldn't tell me where to park the reciptionist was rude and didn't want to deal with anyone

A complete disaster

Negativ: I was not able to get the car that I prepaid for and I was very upset. The day of my trip they tell me since I didn't pay with a credit card I would not be able to get the car. I asked if there was anything they needed from me before I got there and if paying with a debit card was ok, they told me yes, I figured there would just be a deposit hold. I get there she tells me she doesn't even think she has a car for me and that I won't be able to rent one. I'm still waiting on my refund.

None of the cars I reserved

Positiv: Nothing

Negativ: I reserved a lixury car for when I got off my flight. My flight landed approximately 40 minutes late. The car I reserved was not there; but more importantly they had no luxury cars and they hadn't had any in a while. I got no notification or complement for the inconvenience. I had to walk 10 minutes down into the dark at 1am with luggage to find a serviceable rental car service with options.

Bait and switch budget..NEVER AGAIN!!!

Positiv: We hadn't ordered a vehicle from Budget for a long time, since our last rental experience with them was not good, so we decided , since their price looked good, we would give them another shot... BIG MISTAKE!! We ordered a large Ford E series van.in the West Palm Beach area. On the morning of the rental, we got a call saying they didn't have it. We were told that the airport location did have one, so we could just pick one up there, and the price would be matched. However, when we arrived the customer service rep told us he had to get one over from Avis... while we waited I wanted to confirm the price match.

Negativ: The manager ( a black female) of the Palm Beach airport location was absolutely rude, accused my husband of threatening her job? This was because we wanted her to honor the price we had been given by the other Budget location that did not have the vehicle available. She said she was going to put us on the "DO NOT RENT TO" list??? She was totally inflexible and unable to compromise to keep our business. Well, after our horrible experience with Budget, don't worry... Budget is on OUR " DO NOT RENT FROM" list! We went over to Enterprise, which was right next to Budget... we were greeted warmly by a beautiful young lady who had excellent customer service skills. We went out to their car lot and got to CHOOSE the vehicle we wanted! Wow! Such a difference when we are treated with respect and fairly! Budget lost our business; their manager's comments were unacceptable; we will not be back. We will give all out leisure and corporate business to Enterprise in the future.

Positiv: not much

Negativ: The car was a lemon, I had to return it after an hour on the road costing me an additional 4 hours of my time.

My car broke down in the middle of the I-95 express lanes

Negativ: I was driving north from Miami and was in the express lanes. When I went to accelerate, the whole dashboard lit up and rather than accelerating, it came to a stop. In the rain. In the express lanes. Where there is no where to pull over. It took three tries to re-start the car as vehicles zoomed around me at 90 miles an hour. Not safe in the least.

Positiv: Could not finish the process the they gave me was too small. I tried to upgrade the upgrade was too expensive.

Negativ: Tripthy gave me a better price.

Positiv: very little.

Negativ: It took the woman 25 minutes to check us in, even though everything was in order. I did not realize it at the time but the woman in the exit booth forgot to return my rental agreement and instead gave me an insurance paper in a plastic envelope. I put this in the glove box and went on my way and it wasn't until I went to return the car that I found this out. Also, why not expedite returns the way others do? This system takes way too much time. You have lost a potential customer.

I made a reservation for a pick up truck that's not what I got...

Positiv: I hated this whole situation

Negativ: I specifically made a reservation for a pick up truck. When you make a reservation you expect to get exactly what you reserved. Well that's not the case. When I showed up at 6am to pick up my truck they said they didn't have any and could only offer me a mini van. I requested an expedition because it was the next closest thing to the truck but the man told me he could not touch that car. I explained that the whole point of making a reservation is so that you get what you paid for and how come he could give away a truck that I reserved but can't give away the expedition. He was rude and I was unsatisfied with the mini van it was useless and unwanted. The whole point of me renting a car was for the truck if I knew I could only get a mini van I wouldn't have done it in the first place. The people at Dollar/Thrifty are rude and the whole situation is messed up.

Negativ: Dirty car

Awful!

Negativ: I didn't like thst I was booked for pickup at an offsite rental place and was told if I wsnted the vehicle in order to pickup I could take a cab or Uber! Asked rep to change pickup sote and eas told could not called 800 # spoke to a representative who also ssid it could not be changed. I will most likely be renting somewhere else the Customer Service was horrible. Very disappointed!

Disappointed in a well known company

Positiv: The person we dealt with picking up our car was friendly.

Negativ: Getting our car took forever. Only 1 person there seemed to know what they were doing. They didn't have a car seat available for our daughter. The car was in poor condition and unsafe condition, the front tire looked like it was slashed which we didn't realize until we got to our destination. They had no transportation to and from the airport which makes no sense when they are located less than 2 miles from it so we had to pay to take a taxi both ways. Wouldn't get anything started for us over the phone as to make dropping off any smoother. Overall I would never recommend them to anyone. I highly disappointed,

Did not honor price quote confirmation

Positiv: did not print me s receipt and said it would be sent to me.

Negativ: I was overcharged when received bill and enterprise said it was not processed properly at drop off location in west palm beach. They sent message to west palm location but still not resolved.

Positiv: nothing one of my worst dealingsi in renting a car.

Negativ: the Enterprise bus dropped us of at the wrong location.they offered no help and would not take us to the other location and told us to take a taxi, got there and waited an hour while they washed a car that i did not want but had to take and not a drop of gas in the car,told us we could change the car if un happy with it.tried to return it after one week and they said they would not do it,

Positiv: Nice car.

Negativ: I did not realize the rental facility was not at the airport. We had to take a taxi to the facility to get the car. There was no shuttle service offered which seemed very odd and made the transaction a bigger hassle than it was worth. Also, when we got there they did not have the car we wanted on site, and we had to wait for someone to go pick up an appropriate car and bring it over. We were delayed by both the necessity to take a taxi to the facility and by the unavailability of vehicles. Not too pleased with the whole situation. Also, ended up paying more than was originally quoted.

Positiv: You changed the date I put in and I didn't notice it so I got no car. Youtube suck

Customer Service is only important to a few who work there

Positiv: The manager and other gentleman who saved my morning!

Negativ: I wasn't aware at the airport location (which my search engine defaulted to when researching a car) you were required to have a return flight to pay the deposit with a credit card. Rather than explaining this to me kindly, the representative continued to talk down to me and tell me the only way he would rent me the car was if I purchased a flight. He was rude, unkind and incredibly unprofessional. I stepped outside to make a phone call and returned to find the customer behind me also arguing with this representative over his behavior. I eventually spoke with a manager to inquire what else could be done - other to purchase a flight - since I had already prepaid for the car. They eventually got me in a car, but it took over an hour and being treated so poorly by a miserable human being first thing in the morning definitely makes me reconsider ever renting through Hertz again. This representative acted if I walked into his house and disturbed him and asked to rent his personal car. Unbelievable.

Wrong address listed for return.

Positiv: Nice vehicle, friendly service on the rental side.

Negativ: The return address was for a different business 10 minutes away from their actual office. I had to call Payless to get the correct number and ended up driving around for 30 minutes to figure it out.

1 hour to get a pre booked car

Positiv: The car

Negativ: One hour wait for a rental car - the girl is not even polite (arm laying on the counter) - sorry if you don't like your job but we are here to rent a car. Then pricing is not the one you think you will pay, you need extra insurance for everything. Then the car will be brought so extra 10 minutes to wait to finally find out the car was on the parking. Color discribed silver - the car is dark grey. And you need to check the dents and scratches by yourself. Poor experience for the pricing. I do not recommend

Car was pretty bad

Positiv: Driver seat stained

Negativ: Car drove poorly. 34k miles. Not going to use them again

Difficult to find

Positiv: Nothing The only good thing about this facility was the guard who let me in and the agent who checked in the car.

Negativ: Could not find for 30 minutes, this facility was impossible to find and better signage should be erected.

Hidden charge

Negativ: At counter I was advised there was $6.95 mandatory daily add on charge for road side pick up. I was forced to pay. I should have known that ahead of time and I would have chooses another agency

Negativ: Did not have car I wanted had to pay more money will not use you again