Enterprise Mietwagen in West Palm Beach buchen

Positiv: Car was available at scheduled pick up time

Negativ: I chose the pickup location based on convenience. I called the location to confirm my reservation and pickup. At no time was I informed the location has changed. When I requested pickup, I was only told they no longer provide that service. This was again a chance for them to tell me about the location change. I ended up needing to catch a ride, via Lyft, only to find out that the location has changed. I then had to catch Lyft to the new location. This inconvenience cost an additional $15 approx. that could have been avoided if they had properly informed me of the changes in location. Their website also needs to be updated to reflect this change. In addition to the added costs, my trip was also delayed due to their lack of information.

Positiv: Drop off was easy

Negativ: Car smelled like cigarettes and air freshener. Ac plug for phone charger did not work! (I brought along plug in phone charger specifically to allow me to use gps and not drain phone.)

Negativ: Car was not available upon arrival or for days after. I understand it was high season but whats the point of making a reservation if Enterprise won’t honor it. Never again, Enterprise!

Negativ: Enterprise rented out too many cars and did not have one for me when I got to the rental car pickup. They also did not follow up with me the next day as they had promised. It was by far the worst rental car experience I’ve had and I will not be using Enterprise or your service again.