Thrifty Mietwagen in Louisville buchen

Positiv: Horrible customer service. Getting help took an extremely long time. Bi will never use Tjrogty or Hertz again

Negativ: Actually being helped instead of having to wait long periods of time to have someone keep telling me their company policy does not allow this or they or the other thing

Negativ: Staff at pickup was not friendly. I was the only customer there and stood in line waiting for her to get off her cell phone. Texting. Young lady could not answer simple questions during registration. Vehicle was too small for what we needed. Gas mileage was horrible. Called while on the road and nobody picked up the phone. Overpriced for what was given. Will not use this complete again. Will not recommend.

Positiv: Car was comforttable

Negativ: Pick up was horrible. Computer system running so slow with only 2 people in front of me in line it took nearly an hour!

Positiv: Staff was okay vehicle wasn’t ready at designated time and still had to be cleaned and wasn’t properly done so. Was also charged for gas and shouldn’t have been they said I was given car with full tank that was false and I have a tuned and dated picture of the gauges so I returned vehicle with same amount as given actually a little more and now fighting to get my money back and upon more investigating this same thing has happen to many people this rental company is not the one I prefer to use I just had no choice on this particular date I will never return

Positiv: Line to pick up was incredibly long and slow moving. I ended up renting with another company. Tried to cancel reservation with thrifty but site (car rentals.com) wouldn’t work.

Negativ: Faster pick up.

Positiv: The car was new and clean.

Negativ: It took far too long for us to get checked in. In the time that the clerk checked us in, the clerk next to him checked in 3 people. Took us about 20 minutes of him entering information into the computer before we got the keys. That was after waiting 25 minutes in a line with 1 person ahead of us.