Thrifty Mietwagen in Mexiko-Stadt buchen

Positiv: Clean and new car

Negativ: Quicker pick up and drop off Cheaper insurance options

Positiv: The car did sit all of the people that we had in our party, but, we were not informed that you cannot have anyone under the age of 12 sitting in the front middle seat.

Negativ: When we arrived, they did not have our car available, even though we had a reservation. Our plane was delayed and their response was well you were not here at the time of the reservation. We had to wait an hour for a vehicle and nobody explained the huge price increase for insurance coverage until we were picking up the car.

There were no cars

Positiv: Nothing

Negativ: I was not notified and my time wasted

No cars available

Negativ: They did not hold my reservation. I was told there were no cars available and there would not be any until five days later.

the dos ñor honor de reservation

Positiv: the car da a hice the drop of as a fast

Negativ: the dos ñor honor the reservacion, usted ir a suv they gave us a car and the quote da a more than doble the price on the smaller unit te claime that prices on your web site are just get clients but there real prices are registred when you get to tjr counter

Hidden insurance that they forced us to buy and said was mandatory

Positiv: Nothing

Negativ: Thought we were getting a great deal. But they forced use to pay a very expensive third party insurance that my credit card insurance or personal auto insurance would not cover. Ended up costing me an arm and a leg. Beware!!

Car rental thrifty

Positiv: Nothing

Negativ: The merchant did not release the vehicle. Regards, juan

They attempted to charge me for existing damage

Negativ: They are snakes. They attempted to charge me for existing damage to the vehicle that was already clearly marked on the damage for when I accepted the vehicle. Complete bs! Beware!!

What's the point of making a reservation?

Positiv: Everything was fine except for the fact that for the 2nd time using Thrifty in Mexico City, an automatic transmission vehicle was not available in spite of the fact that I had reserved specifically that.

Negativ: I reserved an automatic transmission vehicle a couple of months in advance of the trip. When I arrived to the Thrifty agency, I was informed that no vehicle with automatic transmission was available and that it was subject to cars being returned on time, which could have, but fortunately did not take several hours. A couple of observations: 1) when this happens, the Thrifty agent needs to apologize and show a bit of empathy for the customer (our agent's attitude was more or less "that's just how it is," and there was no apology - this is customer service 101, no?) 2) if the reserved vehicle will not be available, why not contact the customer before they arrive so that they at least have the opportunity to make other arrangements? We provide contact information to Kayak. The agency claims they do not have access to this. I don't know if this is true or not, but some mechanism needs to be in place that would allow the agency to communicate with the customer if a problem arises prior to the reservation.

JMDF

Negativ: I made my reservation online, when I went to find my vehicle at the time and date indicated, Thrifty had no vehicles available, the customer service was heavy and showed a lot of indifference to me, he just kept talking on the phone with his friends and not attending to the clients.

Huge scam

Negativ: When i booked the car, there was fine print about required insurance, but no details on the cost. So I called Thrifty and was told it would be $84 for 3 days. But when we got there, the minimum insurance cost was going to be $330. So we just returned to the terminal and got a taxi. This is a complete scam. By the way, the actual cost of auto insurance in Mexico is about $500 per year.