Budget Mietwagen in Bogotá buchen

Negativ: Our car was not ready for 6 hours after planned pick up which delayed our plans

Positiv: I paid the money on kayak and when I got there, there was no car for me. I’m now begging a claim on my money back

Negativ: Everything. This is the worst service I’ve ever experienced and will never use kayak again

Negativ: We checked out the car and the agent said it was unlimited mileage. We even told him where we were going. He said just return the car with the same amount of gas. When we returned, the other agent said we owed fir mileage. We explained everything but he wouldn’t budge. He charged us $12 USD in cash and put it in his wallet, which also made me skeptical.

Positiv: The online process was fine. Straightforward and easy.

Negativ: Budget rentacar staff at the counter was not helpful, had dismissive attitude. We ended up renting from a different agency.

Negativ: Got to the airport and was told there were no cars available. Of course the fly by night local car company booth next to budget was happy to help. I think it’s a racket. Advertise and reserve a car through budget but then when it’s not available yhen send you to their buddies next store to pay more

Negativ: The service was awful as the car given to us was not what we had paid for and never should have been on the road a it broke down the day after we picked it up, and Budget did not want to rectify the situation.

Negativ: They have no car available for me and offer no solution whatsoever.

budget cancelled my reservation

Positiv: the young lady at the counter tried so hard to help us even though she obviously didn't have the resources to help us.

Negativ: Budget in Bogota didn't seem like a legitimate business. they canceled our reservation because we didn't arrive within the hour. mind you, we spent 30 minutes trying to find the place within the airport, there wasn't any airport signage. the young lady at the counter was very sweet but her "supervisor" arrived to fix the "situation" and reminded us that we weren't in the US. when i told him this wasn't acceptable he told me to calm down or he wouldn't fix anything. he acted like he was doing me a favor. anyway 2 hours later we got a car that they brought in from the shop. we rented for 4 days, the car had torn seats in the back and lots of dings and dents. on our way to drop off the car just stopped working and the budget people had to pick us up at a gas station. we never got an apology. in addition the "supervisor" told us that he didn't honor Kayak reservations. i will never rent from this Budget ever again.

Positiv: nothing

Negativ: car with bad smell, dirty, I am absolutely disappointed, the air conditioner has a really bad odor.

No automatic car available

Positiv: Nothing cause the car I reserved wasn't there.

Negativ: I said the car I reserved wasn't there.