Budget Mietwagen in Tromsø buchen

Negativ: I went to pick up my car and they wanted to give me a different car, not the small SUV that I thought I reserved on the website. They blamed the website for not having the correct car for what was reserved and I walked away without a rental. The people were nice but could not help at all.

Positiv: Nothing

Negativ: Rental car office was closed when we arrived at the airport at 4pm. They closed at 2, despite knowing our flight information. All other car companies were open. Stranded in the arctic circle with no options. Luckily, another company helped us out despite originally not having an extra car for us

Positiv: That we were finally able to pick the car up at the airport.

Negativ: It did not have studded snow tires. We also weren't told when ordering the car that it was not the airport location. We then had to pay extra for that.

No studded tires!

Negativ: In Tromso, Norway, where many roads are extremely dicey, the budget desk gave us a car without tire studs! The next day we returned to seek a car with studs and most of them didn’t have them! How is this allowed in an area where they are vital to drive even in the city! We lucked out and got the last car with studs!

Wrong information

Positiv: Car was good and clean

Negativ: The guy at Budget counter gave me wrong info and I had to pay 2 times more than my contract.

Another bad experience renting a car...

Positiv: The only good point was that as I spotted a rock between the tire and the wheel on the car they wanted to give us, they have been obliged to change us for another car which was really well equipped (4x4 and spikes tires) but we felt it hurt them and after how they treated us, it was quite good.

Negativ: Upon arrival, they told us that we had no choice than taking an insurance for the rent. We booked without insurance because we have it through our credit card but they didn't wanted to consider this. They just said "it's doesn't work like that in Norway". Our only other alternative proposed was to allow them to book the full price of the car on my card which is obviously not an option. The attitude of this guy was just unacceptable with this little smile just saying that he was cheating us but as they are alone in town, they know that we have no choice. After being obliged to pay for this insurance which was nearly half of the price of our rent, they bring the car and here it continues: 3 damages not mentionned on the contract and regular winter tires... for information, the road where full of pure Ice and everyone was driving with tires with spikes. Hopefully, I spotted a dangerous rock between the tire and the wheel and they were obliged to change us the car... however, this isn't acceptable neither as they would have give me the car like this which was really dangerous if I didn't checked in details myself. I am of course gone a claim also at Budget directly.