Dollar Mietwagen in Miami buchen

Positiv: Good overall, working vehicle, did the job.

Negativ: Booked online and when we picked up hidden fees and a deposit was needed which was unexpected and could only be done by driver, when it was book with different credit card. Very confusing on drop off.

Negativ: The car we were provided (Toyota Sequoia) had a check engine light on and the manager, Wayne, refused to swap us to another vehicle that fit our family. Instead he was demanding we paid an upgrade fee and go to a suburban. We sat in the airport for 2 1/2 hours on the phone with corporate trying to complain. Corporate was of no support. Finally an employee went to the back and found an expedition and let us take it at risk to his own job. The car fit our family but had a brownie stuck to the backseat and had clearly not been cleaned. I believe this is because the employee had to take it from the prep line to give it to us. The sort of behavior is absolutely unacceptable and is a terrible representation of both budget and thrifty as the manager wore both emblems. This individual has no business dealing with the public and was clearly out to gouge people in need. We sat sweating in the airport with a small baby and for other children for over two hours because of the managers unwillingness to take responsibility for a broken vehicle. He told us to take the broken vehicle and then pull over to the side and immediately call roadside assistance and they would be able to swap us out for another vehicle. I was not going to be stuck on the side of the road in Miami by the airport with five children Waiting for roadside assistance that is insane.

Negativ: Car had ants ! Inside and out!

Negativ: The black guy at front when I pick up my car was not very nice and polite did not have the patience to explain everything he walk away from us I had to call the manager to ask h to explain everything in detail also I had to pay extra taxes when I had paid taxes here on the website kayak they have hidden fees

Positiv: Too expensive for 24 hrs

Negativ: Cheaper

Positiv: The car I ended up renting was clean, comfortable and ran well.

Negativ: The pick-up experience.