Economy Rent a Car Mietwagen in Irvine buchen

Positiv: there was someone waiting to greet me at drop off, who drove me to the airport and made drop-off very easy.

Negativ: Staff misdirected my call the first time, then advised me to wait for a shuttle bus despite the location being a very short walk from the airport. The office is in a Hilton but it looks terrible, the carpet is so full of stains that it clearly used to be some kind of broom closet. Having a debit card, not a credit card subjected me to a hefty extra fee. Overall checking in took about an hour, including about ten minutes waiting for someone to bring the car around, when I was told it would be quick. Then I was expected to inspect the car IN THE DARK and be liable for what was not able to be seen.

Positiv: Staff was friendly and helpful. Pick up and drop off were convenient

Negativ: Car died and we were on hold with the rental car place for 40 minutes. Told us we needed to get a jumpstart. Battery cables were corroded, low tire pressure as well

Positiv: I got charged 2 x

Negativ: Misleading information about the unlimited milage. There was hidden fees for that

Positiv: Nothing good to report

Negativ: Customer service was almost the bright spot, but the gentleman who picked me up was griping about how his coworker was late, which I totally understand, but it's not really my business. When she arrived, he reprimanded her within earshot of me, which was a bit uncomfortable. I am out of space

They charge me $68 for mileage but when I booked it says unlimited mil

Negativ: When I booked on the carrental.com it said unlimited mileage but when I received my final bill they changed me $68 for extra miles.

Positiv: That's a good question!

Negativ: Poor customer service from start to finish; Car had numerous dings and dents; Tank was not full when received.

Positiv: Didn't get a car

Negativ: No refunds. I didn't end up renting the car. Still cost me 80 bucks.

Unorganized drop-off

Negativ: When we dropped off our car, there was a paper sign on the door saying they had 'stepped out' and to leave the keys at the front hotel lobby desk. We relied on them for a shuttle to the airport. and they were no where to be found so we had to quickly uber, pushing our flight. They then later charged us for the entire tank at $5/gallon plus a $15 fee, even after we requested to have the option where they filled it for us, so we returned it empty. Customer service was terrible on the phone, saying the 'agent didnt remember you saying you needed that option' and that was their grounds for the charge. Total scam.