Enterprise Mietwagen in Boca Raton buchen

Positiv: Gaby was very helpful.

Negativ: Made a reservation at one location, called day prior to confirm. They told me the reservation would be honored at an office closer to my home. Called the number they gave me, second office said there was another office closer to my home. Called third office, was told by a young man named Marshall that he would call me tomorrow (day of pickup) to confirm. Never heard from him, called third location when I was en route to pick up, they told me they couldn't honor my reservation, didn't have the vehicle. Called first office, they didn't have vehicle either but said one was scheduled for return, with unknown return time. Fortunately one came in and I was able to get it. Not a fun experience.

Negativ: Dont know what customer sevice is more worried about ego, got up at 3am to go to airport. i go to miami regularly. Typical . Latin Miami problem

Insurance rip off

Positiv: Location was convenient to where I was staying.

Negativ: I called ahead to reconfirm and check if cars were available and how long I should expect to wait. I was told no wait. I got there and there waited 30 minutes and noticed someone who was a walk-in without a reservation after me had already gotten a car and left. Apparently there was a mix-up with the car they originally wanted to give me. So 45 min later and late to pick up my mom at the airport, I got a car. I originally told the rep i didnt want any insurance but she directed me to sign in areas that I later learned was accepting insurance and cost me an additional $200.

Negativ: insurances is very high

Negativ: Enterprise engages in fraudulent business practices: Their national ad tagline is "We'll pick you up". The branch in Boca Raton, FL refused to pick me up, despite me calling ~70 minutes before the 9am reservation. They offered to reimburse an Uber drive, however, they suggested I would have to wait for a vehicle to be available. When I pressed "Shane" to be more transparent, he advised vehicles would not be ready until 3:30 pm, 6.5 hours after the 9am reservation. I told Shane he would have to call me to advise when a vehicle was available. No one ever called. I called their customer service # & was passed to a supervisor who was polite & advised he escalated the matter to the area manager for Boca Raton, FL. He took my cell # & my email & told me I would be contacted by phone or email. 5 days later and no one has contacted me. PATHETIC. I ended up reserving a vehicle from Alamo in Boca Raton ... which also had insufficient vehicles, but I ONLY had to wait 45 mins. Knowing that Enterprise acquired Alamo, I asked one of the Alamo reps what he thought of Enterprise's corporate ownership -- he smiled and said, "Well, It's certainly different". I will not ever rent from Enterprise; I do not understand how their business model works: how can a company consistently over book without alienating customers for life?