Enterprise Mietwagen in Tuscaloosa buchen

Positiv: Only the car itself!

Negativ: The whole experience and y'all not charging extra money

Kayak good, Enterprise just lost 3 long time customers.

Positiv: Never got the truck. Wish I could give Kayak 5 stars for trying & Enteprise negative stars.

Negativ: Canceled and rented from U-Haul instead. I called and verified with Enterprise that I just needed a credit card to hold the reservation & would have a different credit card to use at pickup. A credit card I had a picture of since I wasn’t going on vacation but going to Panama City for HURRICANE RELIEF. Reason I made the reservation thru Kayak. Day of pickup, I get a phone call stating they tried to charge $453 on my credit card & it wouldn’t go thru. After explaining that I had a picture of different credit card but not physically with me, the lady told me she was canceling my reservation because I didn’t have the money to rent a truck. She would give me a car instead. Again I told her I needed the truck because I was taking hundreds of dollars worth of supplies down with me. She got rude & proceeded to tell me that if I didn’t have the money, I shouldn’t be going. My parents live in Panama City, granted it was NONE of her business what I’m doing. My mom offered to pay for a rental so I could bring everything down since I couldn’t fit everything in my car. I know this isnt Kayaks fault but the rental didn’t go thru either of you since U-Haul was more than willing to work out a better deal and very understanding about my situation. You as a company may want to rethink working out Enterprise in Tuscaloosa. I will NEVER use them ever again and Enterprise also lost long time customers (my parents).

It was OK it could have been better

Positiv: It was OK it could have been better.

Negativ: Hey just picked up the car had a little problem with it before I went out of town had to fix flat, had a screw inside the tire . I called back to Enterprise they wanted to put me in a van I said I wanted something like the size car that I rented and paid for . They said they didn't have anything and I ask if I could drive to Birmingham , he said that it is Father's Day weekend and then they said they didn't know if they would even have one at that location. It didn't sound like they want to really take care of my problem so I didn't like the manager He seem to have an attitude that I was calling about the rental and I am a company

Negativ: I never made it.

Horrible service

Positiv: Not much

Negativ: The car I reserved was not ready. Employee was rude and stopped helping me to eat a biscuit. Had to get manager who was not much help. Upgraded to a Cadillac with broken touch screen dash. Only allowed Spanish language. Bad experience

Positiv: It was very helpful that we could pick up the car in a non-airport location and drop it off at the airport we were flying out of.

Negativ: We had a reservation but had to wait for the car to be cleaned when we arrived at Enterprise. The cleanliness of the car was fair, but not great.