Mietwagen am Flughafen Barcelona-El Prat

Pickup was slow

Positiv: the car was fine

Negativ: pickup was slow and the car wasn't fully cleaned

Awful customer service

Positiv: Absolutely nothing.

Negativ: They were not able to refund me for six days of prepaid rental that I didn’t need. The service was terrible. The kid who gave us the keys told us to drive thru the barrier at the airport. Insurance is completely unaffordable

Rough customer service - buy your insurance online!

Positiv: Easy to book online

Negativ: When we arrived to pick up our car the agent didn’t speak English well, which was completely fine, but he opted to sign us up for the most expensive insurance and prepaid gas without asking. After taking my card he handed me a receipt for nearly 500 euro for our $60 rental. When I asked about alternatives he just tried to keep up selling us with veiled threats. We cancelled and rebooked with Enterprise where the service was honestly incredible and we booked our insurance online minutes in advance. I’m still waiting to see if he actually cancelled.

Average service for a famous brand

Negativ: At Barcelona Airport the car was not ready. We waiting for two hours and they gave us bigger car than we booked in advance. The clerk was pushing insurance on us and I think we pay more for rent than we got the online quote. On the first tank of gasoline, we made 500 km but on next two 700 km. It looks like they didn't fill the tank at first.

Terrible customer service

Positiv: Nothing

Negativ: Rude clerks, long lines and very poor customer service stating “This is not America” when questioned about the 100.00 per day insurance cost. We were told we were responsible out of pocket 32,000 dollars if we wrecked the car. I suggest you purchase the insurance on the website when you rent the car. We refused to pay there insurance price here but I was nervous the entire trip driving the car.

Hertz rental issues

Negativ: Car was not according expected standards, requiring to look for another one. Person at from desk not cooperative. A side of this, kayak platform does not keep the timing (arrival and departure) when confirming the transaction, that may generate confusion on booking details