Mietwagen am Flughafen Fort de France

Negativ: There was only 1 person in the kiosk for at least 30 people I had to wait almost 2 hours before I got to the counter. By that time another worker came in. They made us get a 800€ Basic insurance because she said it was mandatory. They were very rude with us during the whole process

Negativ: Excessively long line - we would have waited over an hour, perhaps two. We bailed out and rented from another carrier instead.

Worst experience of my life almost ruined the whol

Negativ: I rented 2 vehicles via Kayak, and paid for the extra insurance. When we got to there to pick up the vehicle we waited in line for 2+ hours they wanted to put a $3000 USD hold on my credit card because we didn't get insurance. After getting all of my cards locked I said just give me your insurance for an additonal 40 euro. We were only able to get one car, and I had to squeeze 6 people into a 4 person car and drive an hour in a foreign land. The a/c didn't work, the check engine lite was on the whole time and it was missing a radio antenna. I will never rent from Avis again. When we went to return the vehicle there was no one at the drop off until 6 AM when ever flight left at 8 so a long line waiting to return the vehicle. Only one shuttle driver taking people to airport.

Worst customer service ever

Positiv: Car was fine.

Negativ: Complicated and slow process, unfriendly and bitter people.... I would not recommend it.

Was forced to get rental from Hertz for 3x more

Positiv: Quick service

Negativ: Everything else. When I booked online, the options did not indicate whether the car would be automatic or manual. I booked the cheapest car, thinking they would have an automatic available. When I got to the airport, they informed me that the cheapest automatic they had was for 4x more. When I told the customer service rep that the online booking system doesn't tell you what is automatic and what is manual, she agree but indicated that she could do nothing about it. I had to cancel my registration with Avis and go to Hertz next door to book an automatic for 3x more than what it should have cost.