Mietwagen am Flughafen Knoxville

Positiv: Ease of drop off

Negativ: The desk closed at 10pm but it allowed me to set pick up time at 10pm and didn’t ask for flight details. When the flight was delayed by 25 minutes the desk was already closed and we had to stay in a nearby hotel until we could pick up the vehicle the next morning.

Positiv: Pick up was quick and counter help was friendly. The drop was easy, we dropped it off before tgey opened, you just park and drop key at office in lock box.

Negativ: Tge car was not cleaned, or maybe a quick car wash??? We pucked the car up and it smelled like smoke, told the person at the car lot but we would have to go back inside to change vehicles we didn't have time so kept car. When we dropped the car found the previous persons car rental agreement and the had turned it in only an hour and 15min before we were given the car to rent. Not enough time to clean vehicle.

Positiv: The staff was very friendly and helpful. They went above and beyond to try to assist me.

Negativ: When booking a specific vehicle, specially when paying for the vehicle when doing the booking, one would expect to get the car rental we booked. That didn't happened. Were given a totally different car than the one we booked, as a matter of fact cheaper that the one I booked. Apparently they just "didn't have" the other vehicle. I had purposely wanted the other vehicle for the space, comfort and also because it will do better in the snow in case it would snow (which it did on our trip) thankfully, we made it back home safely but will be someone hesitant about renting from Hertz knowing I won't really get the car I booked and paid for.

Positiv: Nothing. Long checking, smoked filled car. No one to help you. Difficult return

Negativ: Everything!

Negativ: You should update site so that the person who is making the booking is the same on the credit card and prevent the reservation from going through. I made the reservation in my name using my wife's credit card because I don't have one and I was told we couldn't use that reservation. We rented a car but I had to do it under my name on my debit/credit card. The car itself was not good. It was GMC Terrain which I believe is a mid-size SUV and not a standard and I do believe I rented a standard SUV. The brakes grabbed a lot and didn't seem to have a good exceleration.