Mietwagen am Flughafen Las Vegas

Negativ: The process to pick up the car was absolutely painful and ridiculous- customer service was absolutely terrible! One of the gals working was so rude it was unbelievable that she actually has a job - it made everyone in the room annoyed and uncomfortable... literally the price is the ONLY reason to EVER rent there... everything else was pretty terrible. The car was beat to heck and you could tell they were looking to charge every renter for damage that already existed. The car had 70K miles!!! it was in awful shape and they made it sound like they were brand new and any scratch you’d get charged for if you didn’t buy their insurance - awful awful customer service !

Positiv: There was one gentleman who was very kind. I had forgotten to fill the gas tank so he asked if o wanted to take the vehicle again to get it filled up. That saved me almost $60!!

Negativ: You get what you pay for. The facility is not clean and has a strange smell that gave me a headache. The female customer service reps were not friendly, nor did they explain things well. There is a $150.00 deposit that I did not see mentioned when making the reservation. The line was very long and there were not enough people working to be efficient. The car smelled of smoke and was not very clean. I had to go over several parts of the car with a wipe. It was clear that some areas had not been cleaned in a long time. One of the tires had a slow leak that had happened prior to my taking the vehicle. I will no t rent from this facility again, regardless of price.

Negativ: Fox had no vehicles left when we arrived even though we had prepaid and had a reservation.

Positiv: Nothing

Negativ: Fox site says insurance is optional service. Tried to use my car insurance and they said I had to purchase Fox’s insurance. Plus charged more for the 2 hours over. The car was trashed, had 50k miles, dents, and no other car available.

Positiv: Check-out girl from pickup location was very nice.

Negativ: 1. FOX location required 2 shuttles to get there. Fox location was an additional 10 minutes further away. 2. The check-out line was out the door and took approx. 30-40 minutes to check out. 3. The check-out location was not clean and not a happy place. (Exception: Our check-out lady was very nice) 4. FOX required a special insurance policy for: 'Loss of Use / Down-Time'. They charged $30 for 2.5 days. This is outrageous and usurious! The insurance was approx. $12 per day, when the cost of a car's rental was $18 per day. In other words, the cost of insurance was 60% of the cost of the 'Loss of Use' of a vehicle per day. I understand a car can be in a shop for a week or longer, but the cost of the insurance almost indemnifies the loss of use. This is no longer insurance, it is a fee. Very very disappointed, and we had not choice but to buy the insurance; otherwise, they would not allow us to rent the vehicle. 5. The car was new and clean. (Positive) 6. However, the car smelled 100% like tobacco / smoke. 7. The shuttle driver from FOX after we dropped off our car was 100% rude. He did not say one word or welcome anyone. He also did not offer to help with anyone's bags. He also dosed-off at a green light and I mentioned it was green. (He was not happy about that). 8. I will never use FOX again. I will never refer them. I also started telling people about my experience and people told me the same thing about their usurious fee / insurance. Not happy!