Mietwagen am Flughafen Santiago de Compostela

insurance

Positiv: I liked that I was able to contract an insurance through the your web page, with Jefferson insurance company, and covered in Spain with ALLIANZ. and at a reasonable rate of $ 135 for 14 days of use

Negativ: When I got to Santiago Budget informed me that with the insurance that I had, if I had an accident I would have to pay them for whatever damages and then I would have to be refunded my ALLIANZ. Obviously this was not an option, so I had to get the insurance that they provided which was far more expensive $ 415,85. I think this is very poor on behalf of budget, and the customer in your web page needs to be informed of this. We also filled the car in a gas station that was about 1 kilometer from the drop off before returning it, but was charged 21 euros for gas. Very strange.

unexpected charges

Negativ: "office location" and "one way" fee charges unexpected as I booked specifying clearly pickup and dropoff locations. Also, I was informed that CDW was 24 euros and total coverage 28 euros, so I took total. But later in the invoice I noticed that CDW was indeed 11 euros. That is, I was misinformed intentionally to sell me the more expensive option. Also, both, pickup (Pontevedra) and dropoff (Santiago) representatives were plain rude.

Not what we ordered

Positiv: The guy at the counter was very friendly.

Negativ: We needed a van. We paid (through the nose) for a van. We got a wagon, albeit a nice one, that was not big enough for what we needed. We were still charged for the van.

Need a compensation from Katay.

Positiv: nothing

Negativ: Kayak showed a van with 7 passenger with 3 bags rented with Budget. Actual reservation made by Kayak to Budget is a 5 passenger car + 3 bags or 7 passenger with no bag. Given that we were 7 passenger + bags we had no choice of renting a van with Europcar costing double the price of my reservation made 8 months in advance. Need a comensation.

frais inattendus

Negativ: Les frais de « bureau » et de « guichet unique » sont inattendus car j'ai réservé en précisant clairement les lieux de ramassage et de dépôt. En outre, j'ai été informé que CDW était de 24 euros et la couverture totale de 28 euros, donc j'ai pris le total. Mais plus tard dans la facture j'ai remarqué que CDW était effectivement 11 euros. C'est-à-dire que j'ai été délibérément mal informé pour me vendre l'option la plus coûteuse. De plus, les deux représentants du service de ramassage (Pontevedra) et du dropoff (Santiago) étaient très désagréables.

Pas ce que nous avons commandé

Positiv: Le gars à la réception était très sympa.

Negativ: Nous avions besoin d'une fourgonnette. Nous avons payé (par le nez) pour une camionnette. Nous avons eu un wagon, bien qu'agréable, qui n'était pas assez grand pour ce dont nous avions besoin. Nous avons toujours été facturés pour la camionnette.