Mietwagen am Flughafen Spokane

Negativ: Need to be more upfront about the final price. Ended up paying way more than what kayak quoted originally. Found the extra charges AFTER checkout. That’s deceptive and unethical.

Positiv: Supposedly canceled the rental as the car they tried to give us was a compact size and my wife is handicapped and couldn't get in as it was so small. Asked for a mid-size which they didn't have. They offered a Kia Forte which is too small. The manager offered to charge approximately $100 for an upgrade to a Subaru Impreza which is the same size as the Hyundai Elantra we had booked. The manager was NOT HELPFUL and was the only person on duty for both Thrifty and Budget. We went to the next booth to HERTZ rental, explained what had happened at Thrifty and they matched the price we had booked online and provided us with a Toyota Camry XSE for the same price as the midsize car (Hyundai Elantra) that Thrifty didn't have in stock. Went back and supposedly canceled the rental through the Thrifty manager. Still not for sure if they cancelled it or not. VERY POOR SERVICE!! I am retired and do not recommend Spokane and the Thrifty manager!!! He is NOT customer service orientated and does not care about the customers!! Very disappointed in our treatment, however, THANK YOU HERTZ!!!

Negativ: Courtesy would be nice as well as customer service. They did not have the vehicle which was rented on line and tried to substitute with a smaller car that would not accommodate my wife, the Kia Forte. I tried to work with them on an upgrade, however at approximately $100 more for a car which should have replaced the Hyundai Elantra we had contracted for, this was not unacceptable. I will NOT USE THRIFTY in the future. I have used them in the past and never had an experience like this!! It was totally unacceptable.

Positiv: Drop off was easy.

Negativ: I was given a compact car when I paid for an suv. Customer service by Zak at pickup was terrible. Told me I can go somewhere else if I don’t like what they give me. Wouldn’t rent from them again.

Positiv: online rental process was easy, but then when picking up the car, got charged a bunch of extra money for larger vehicle, despite having reserved the large SUV. Currently trouble-shooting this with Thrifty and posted on Kayak's FB page already about the trouble. Very unhappy to not be paying the originally agreed-upon fee.

Negativ: Kayak supporting me through this rental debacle and handling it with Thrifty location and refunding me the over-charge. Kayak could be better at the support of unhappy customer claims.

Negativ: I was charged $52 at the counter for extending less than 24hrs, the reason been that Alaska cancelled the flights on the day (due to smoke). This DOUBLE the daily rate of the booking. Tried to extend the booking online, could not find the reservation with the itinerary provided. Your 800 number to call was not in service! Called Thrifty the day before, they could not find the reservation.

Positiv: We actually cancelled our reservation and did not rent from Thrifty after calling to ask some questions about adding my daughter as a driver.

Negativ: I was put on hold for a very long time after not even having someone pick up the first time I called. The woman I spoke to was pretty rude and very unhelpful when she finally did pick up. I managed to find a better deal through Costco travel with a much better company. I was really disappointed in Thrifty and that whole experience.