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2,0
Positiv: Nothing at all.
Negativ: I booked a rental car. They didn't have it. They didn't have anything. They made excuses over two days and kept saying they were looking for something. Claimed they were ordering a truckload of vehicles but that they had no idea when they would arrive. I finally had to book a flight. They didn't even apologize or give me a discount if they would have found me another vehicle which would have been too small for what I needed anyways.
Bewertung von
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10,0
Positiv: Staff was nice and helpful at pickup and dropoff.
Negativ: The signage to find the Hertz counter in Texas.
Bewertung von
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5,2
Hidden fees upon pickup, never again!!!
Positiv: The car was ready and fully gased.
Negativ: Upon picking up my rental, the cost tripled from what I was quoted online. The agent informed me of special fees based on locations. I had to call the customer service line and make a complaint before the agent was able to return my costs to the original quoted amount. Last car rental I will make through Kayak or Hertz.
Bewertung von
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3,2
Good customer service
Positiv: The guy was very helpful .
Bewertung von
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10,0
Positiv: El personal era agradable y servicial a la hora de la recogida y del dropoff.
Negativ: La señalización para encontrar el mostrador Hertz en Texas.
Bewertung von
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5,2
Tarifas ocultas en la recogida, ¡nunca más!
Positiv: El coche estaba listo y totalmente perseguido.
Negativ: Al recoger mi alquiler, el costo se triplicó con respecto a lo que me cotizaron en línea. El agente me informó de tarifas especiales en base a las ubicaciones. Tuve que llamar a la línea de atención al cliente y presentar una queja antes de que el agente pudiera devolver mis costos a la cantidad original cotizada. El último alquiler de coches que haré a través de Kayak o Hertz.
Bewertung von
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3,2
Un buen servicio al cliente
Positiv: El chico era muy servicial.
Bewertung von
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10,0
Positiv: Staff was nice and helpful at pickup and dropoff.
Negativ: The signage to find the Hertz counter in Texas.
Bewertung von
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10,0
Positiv: El personal era agradable y servicial a la hora de la recogida y del dropoff.
Negativ: La señalización para encontrar el mostrador Hertz en Texas.
Bewertung von
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2,0
Positiv: Nothing at all.
Negativ: I booked a rental car. They didn't have it. They didn't have anything. They made excuses over two days and kept saying they were looking for something. Claimed they were ordering a truckload of vehicles but that they had no idea when they would arrive. I finally had to book a flight. They didn't even apologize or give me a discount if they would have found me another vehicle which would have been too small for what I needed anyways.
Bewertung von
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5,2
Hidden fees upon pickup, never again!!!
Positiv: The car was ready and fully gased.
Negativ: Upon picking up my rental, the cost tripled from what I was quoted online. The agent informed me of special fees based on locations. I had to call the customer service line and make a complaint before the agent was able to return my costs to the original quoted amount. Last car rental I will make through Kayak or Hertz.
Bewertung von
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3,2
Good customer service
Positiv: The guy was very helpful .
Bewertung von
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5,2
Tarifas ocultas en la recogida, ¡nunca más!
Positiv: El coche estaba listo y totalmente perseguido.
Negativ: Al recoger mi alquiler, el costo se triplicó con respecto a lo que me cotizaron en línea. El agente me informó de tarifas especiales en base a las ubicaciones. Tuve que llamar a la línea de atención al cliente y presentar una queja antes de que el agente pudiera devolver mis costos a la cantidad original cotizada. El último alquiler de coches que haré a través de Kayak o Hertz.
Bewertung von
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3,2
Un buen servicio al cliente
Positiv: El chico era muy servicial.
Bewertung von
