Mietwagen am Flughafen Yuma

Positiv: Guy at pick-up was wonderful, gal at drop off was fine but very confusing where to park and where to go, terrible signage. Drop off was hand over your key, nobody checked car, nobody checked gas, no receipt, it will come in email; it did NOT yet. I wasted time taking pictures of car just in case.

Negativ: Drop off was San Diego, non-airport, to get cheap price. Turned out "San Diego" was actually Tijuana airport, 35 minute drive from San Diego. Direct price was $101, but middle man price you pay commissions on was $51?? That's stupid. Direct/counter price should at least match best online price.

Positiv: Service

Positiv: Easy booking reservation on kayak website. Clean and comfortable car. Great price.

Negativ: Customer service at the pick up location (Yuma Airport). They were having computer issues. But instead of reassuring the customer it's not they're fault, they made me feel that it was my fault. Also I didn't pass the credit check (?) on my debit card so I was told I couldn't get the car without having a hold on my card. I told the agent that it was fine, that I was okay with the hold, and to run my card. The agent proceeded to tell me that he can't do it because I didn't pass the credit check, and that I needed a credit card to get the vehicle. My friend then offered his credit card to which the agent said it also did not pass the credit check. But then the agent accepted my friend's debit card and ran it. And that's how we were finally able to get the rental car. I'm not sure I understood what happened; and I asked the agent why he would accept my friend's debit card but not mine (I was fine with the hold). The agent proceeded to tell me it's because Avis had harsher renting policies regarding debit cards and credit checks. I have rented from both Enterprise and Budget (I was parked outside with a 16 foot moving truck from Budget that I rented with a debit card) and I have never had this problem. The agent's inability to solve all the issues made me regret my reservation with Avis despite the low price.