Slow and expensivePositiv: Friendly staff at the counterNegativ: It took 25 minutes to get the car, even though we were the only customers. It took another 15 minutes to turn the car in, because we were waiting on another customer. This was in France, and I know things take longer over there, but it was frustrating to know you had to get the car back early (from a day exploring the D-Day beaches) because you expected delays. I think this office in Cherbourg could do much better business if they catered to the cruise boat passengers parked at the dock just 1 mile away. The price was double of a similar car in the U.S. and the car was dirty when we got it.
Gave us a car with a nail in the tirePositiv: Clean, but there was a cigarette lighter in the glovebox. I assume it was from theprevious userNegativ: They gave us a car with a nail it. As soon as we started driving we got a notification that the tire pressure was low. When we got to our airbnb, I asked our host if he had an air pump. He said yes, but upon inspection he saw the nail. When I called the emergency number given to me, I was initially told someone would come within the hour to change the tire. After two hours we called back and we were told no one wanted to come out because it was late night on a saturday and they wouldnt make any money off of changing the tire. The garage said they would put the donut the car came with on. The garage knew we would be driving 4 hours the next day and said it would be safe to drive with a donut. THAT IS NOT SAFE. My airbnb host refused (he speaks french). He was very upset that enterprise would allow such carelessness. It could have been a disaster. Instead the garage sent a tow truck and took the car. Thank god we were at a house and not at the side of the road. We then came and got the car as we needed to go see Mont st. michel the next day. The car was no fixed, but the tire was fine to drive on.I am glad we were able to use the car, but very disappointed with enterprise and its affiliates. You almost sent two young girls on a four hour journeu with a donut. When we refused you TOOK the car instead of replacing the tire as initially promised, beause of money. My airbnb host filed a police report because he believes the garage affiliated with airbnb tried to con us cause I do not speak french. To be honest, I expect a full refund for having to spend an entire night figuring this out.