Hertz Mietwagen in Melbourne buchen

Positiv: Nothing

Negativ: They talked down to me and would not rest me a car I payed for and still have not got my money back! They ruined my vacation!!!!!

Positiv: Hertz staff bent over backwards tring to fix the problems caused by useing this 3rd party to rent.

Negativ: 3rd party sites dont cover all the requirements needed. Bad coverage was offered by 3rd party insurance. No refunds available....even though the 3rd party caused the loss. Will never rent from again.

Customer service

Positiv: Close to my house

Negativ: The gentlemen checking me in was rude. He was more interested in his personal phone. The car was not ready and was not clean so I had to wait . Once I waited a half an hour more the car was still not clean but I took anyway because I was due to leave the city. Customer service and overall lack of respect is an issue at this location. I still have not received the final bill even though I called the day after I dropped the car.

Felt like a scam

Negativ: My reservation was not found when I arrived to pick up my car. There is no 800 number that I could have called to sort this out with KAYAK. Hertz accommodated me very well, but I would never recommend to use this service to book in the future.

Negativ: You don't have a customer service phone number. Please have some-one call me on 323 518 4616 asap. Otherwise you will be fully reported to the company in which you co-join. Thanks Karen

Negativ: Are rental was prepaid and it took 45 minutes to check in due to Hertz needing a credit check.

Employees need to be replaced

Positiv: Nothing

Negativ: -No customer service skills, -Employees felt that their conversation about what they did the night before was more important than helping the 7 people in line. -Better training for the employees on rules and regulations. 90% of people go paperless in parts to the rest of the world going green. For them to sit there and say they have to have 2 different bills that is mailed to my address was obscured! To turn away a customer because they did not have these two "home" bills, even though I was a prepaid customer is just unheard of. Very, very bad for business.