Sixt Mietwagen in Krakau buchen

Positiv: The site is misleading and does not show all complete data. After arriving at the counter we realized that we were being cheated and we had to pay an extra of over 2 times what we paid. Nothing that was listed anywhere on the site.

Negativ: The site is misleading and does not show all complete data. After arriving at the counter we realized that we were being cheated and we had to pay an extra of over 2 times what we paid. Nothing that was listed anywhere on the site.

Negativ: when i got there they told me that i need international license in order to take the car, otherwise i could take an EXTRA insurance which costs 5 times the cost of the car per day

Ended up not renting at all

Positiv: I did not like how the employee treated me.. nothing to like...

Negativ: Basically, this company Sixt treats its clients as prays, wants to make money as much as possible .. they refuse to rent me the car bcs I don't have international driver's license.. I have Canadian driver's license that I use anywhere in Europe every time I travel ... They asked me to pay almost € 100 per day just avoid not having DL.. and they also refused to give me the car without insurance even though I told them that I have my own insurance. and of course they asked to pay more for that... I ended up canceling my reservation with them and renting from a company next to them.. the new company gave me no hard time at all.. no international driver's license and no insurance..Thanks Sixt.. no more dealing with you...

Krakow Airport Terminal Sixt Staff

Positiv: Car was great and I got an excellent price from your website for it.

Negativ: Upon picking up my rental from Krakow the Sixt staff proceeded to up sell me additional insurance and explained the insurance I purchased through your website, which was sponsored on the rental confirmation I recieved; Allianz Global Assistance did not mean anything to them. Sixt explained if I did not buy insurance through them I would be personally liable for any damages to my rental and would have to separately/privately file a claim with Allianz. I do not appreciate this not being explained when I booked my car on priceline. I also do not appreciate being sold a $200 insurance only to pickup my car and be sold more insurance. You should train the companies your partner with such as Sixt to have an actual understanding of what you communicate to customers internationally. Terrible overall customer experience.

Deoposit

Negativ: They needed safety deposit with a credit card ( that i didnt take with me because i thought everything is allready paid for ) so without a card they told me they cant rent me a car

Negativ: The price of the insurance in terminal was 27 euro per day . I didnt take the car because of this

Negativ: They book car for me with pick up in Kraków return in Wrocław with millage limit 100km with no information in booking process so I would have to pay another 150 zl on top of that tried charge me another 35 euro for late pick up even if it was within reservation .

I paid but didnt get a car

Negativ: They didn't rent me the car because I paid online using my bank account card and not a credit card (why do you then accept my payment at the first place?). Even if I presented a credit card they didnt accept it because it is a Visa electron. They also didnt refund me my money back. I am not sure if it is Sixt to blame or Kayak, for me are both dead.

attempt to claim for false damages during rental period

Negativ: attempt to claim for false damages during rental period