Sixt Mietwagen in Venedig buchen

Positiv: Staff was great - a little pushy on buying insurance - but typical - so no problem at all. The problem was the key drop off. Despite an email received, I spent 45 minutes trying to find where to put keys - no box anywhere near cars or rental counters. Finally tried to hide them on rental desk

Negativ: We booked a car to be returned to Piazzale Roma in Venice Italy. With printed confirmation from them. However, nobody informed us that there is actually NO SIXT office at all at that location!! It was a Saturday, nobody picked up the phone when we called multiple times trying to figure out where to go. We were given an exact address that did not exist! After 3 hours of going back and forth in the area in torching heat and with 2 young children, one police officer on the road suggested we return the car at the airport. We did. The airport is far from there. We had to take the cab back to Piazzale Roma. We tried to complain at the airport counter, but nobody cared" I am just working here, I am not in charge". I said, please give me a receipt that I actually returned the car. They did not want to; they said it will come in my e-mail in a few days !!??!! It did come in the mail a few days later, but really, I had no proof that that I actually returned the car ok and in time!

Non existent service

Positiv: Nothing.

Negativ: In spite of knowing the flight number, there was no one at the Sixt desk to sign out the car. No contact details. Nothing.

Positiv: Das Personal war großartig - ein wenig aufdringlich beim Kauf einer Versicherung - aber typisch - also überhaupt kein Problem. Das Problem war der Schlüsselverlust. Trotz einer erhaltenen E-Mail habe ich 45 Minuten damit verbracht, zu finden, wo man Schlüssel legen kann - nirgendwo in der Nähe von Autos oder Mietzählern. Schließlich versuchte man, sie auf dem Mietzeitpunkt zu verstecken