Airport Van Mietwagen in Ontario buchen

Negativ: The first van I picked up failed to start after I brought home and packed the van with my luggage. It took me about 30 minutes to reach someone to report the issue. I had to drive back to the location and exchanged out for another van. The overall experience was a bit frustrating.

Positiv: Horrible experience will never use AVR.

Negativ: For starters, I made a reservation and the office was never open. I waited 2 hours and called the number and no one ever answered or anything. Not even an apology or anything. I had to go to another agency and had to pay more because it was a same day reservation. So upset. Never using Kayak again either.

Positiv: When we went to pick up our van, no one was on property. My husband called the number provided. When a lady answered she stated they had no vans available and all reservations had been cancelled. She stated everyone was contacted the day before. I can assure you NOONE from any company contacted us to cancel our reservation. This was for our daughters ‘drive thru’ graduation so we could take our family to see her graduate. This company ruined that experience for her and our family. We spent the entire morning scrambling to find another van, ending up spending 400x the money. Our attorney is contacting this company. What a horrible experience. I would NEVER recommend such an unscrupulous business!

Negativ: The business should have honored their reservations. The corporate office should answer their phones and emails. I’ve yet to receive a response from their corporate office as to an explanation. Do Not Trust this rental company. We were not the only customer standing there.

Positiv: Absolutely nothing.

Negativ: This place was shuttered and in the ghetto and did not answer our many calls previous to and during our pick-up time. It is literally a shell of a rental company and a scam. We were left high and dry on a van rental for a family vacation and had to scramble to figure something else out for ourselves after we spent much time driving out to them and trying to get them to respond. Disappointed and angry!

Positiv: Wasn’t given instructions in after hours drop off.

Negativ: Could not get a hold of the location by phone. Out of 16 tries, they answered once.

Positiv: The price was good

Negativ: The staff was not available upon pickup or drop off. The van was old and not clean.

Negativ: Should make booking ability unavailable or write on Yelp “Temporarily Closed”. Did not inform customer until the day of the booking that they’re closed. Caused much inconvenience!