Airport Van Mietwagen in San Jose buchen

Negativ: Incorrect pick up address and contact information, no one there to assist

Positiv: The can was in good condition.

Negativ: The offices were filthy, the line desperately long. I lined up for more than an hour to pick up the van. And no excuses were given by the staff.

Positiv: Lot of Van options

Negativ: Limited Mileage and long wait

Watch Terms and Conditions

Positiv: The rate appeared favorable for newer vehicle with unlimited mileage.

Negativ: Did not rent from AVR when it turned out not to be unlimited mileage. My experience with Sixt was excellent.

Below satisfactory rental experience - overall

Positiv: They did have availability of the van. Ran well.

Negativ: wrong address was provided by Kayak. They gave us 15 seat passenger van with zero cargo space. They did not even tell us about this upfront. Also i had to wait 45 minutes at the rental space for them to finish cleaning up, and they changed the rental vehicle at the last minute. Van was not fully cleaned. The back seats were very dirty.

Scammed

Positiv: The car had 4 wheels and an engine

Negativ: This entire experience was a scam, the booking process as well as the email I received on booking claimed I was getting unlimited miles. It wasn’t until I got to the rental location that I was told, sorry only 200 miles original “check out fine print”. This is why I dont plan on using kayak again.

What was offered is not the same as advertised

Positiv: Van was spacious. Large cargo space.

Negativ: Van was old with 90k miles on it. AC grills at the passengers in the back were broken or removed. No air flow control. Gas tank cover was broken. Step to the rear passengers area was very high and difficult to claim and step out. My wife fell down from the step and injured her leg. Van had only 17gallons per mile. Advertised as 23. Mandatory insurance $29.99 a day, instead of advertised $11/day. We were told that it is because it’s a commercial van, but we never been told so in advertising.

This place was terrible!

Negativ: AVR was a terrible experience for me and I know a few others this weekend. There was probably about 12 other groups there waiting for their van. Apparently they were oversold and didn't have any vans at the rental office. They kept telling us that they were bringing some over from their overflow lot at the SJC airport, but after stringing me along for 2 hours and never getting a van, I had to cancel and leave without a van. They really ruined my whole plans.