Alamo Mietwagen in Memphis buchen

Positiv: Nothing.

Negativ: Our flight landed after the location at the airport closed. We though that since we had done online check in we would still be able to pick up our car. We were wrong. When we arrived there was no car for us, no one at the counter who could help us, and even if there had been a car all of the exits were blocked so we wouldn't have been able to get out. We had to call several numbers and wait on hold for over half an hour before getting in touch with the national line. We were told there was nothing they could do for us until the location opened the next day but they would be able to cancel our reservation. The area we were visiting doesn't have other reliable means of transportation so we were stuck in the airport for over 2 hours just trying to find a way to get where we needed to go. They should at least have offered us an Uber/taxi credit but they said they could nothing to help us. We weren't the only travelers in this situation. There were two other individuals on our flight who had booked rentals from Alamo that were also stuck without a car, late at night, stranded at the airport.

Positiv: Staff was friendly and helpful.

Negativ: Many parts of the interior were dirty and it REEKED of marijuana.

Positiv: Getting rid of the car was easy. Pull up get out and walk away.

Negativ: Picking up the car was a nightmare. Long line. Not enough people working. The few that were there weren't interested in working. Zero concept of customer service.

Negativ: I returned the car fall and was charged for gas. I also paid an extra five dollars on top of what I pre-paid. Overall I was overcharged by $12

Positiv: Very nice vehicle. Spacious, comfortable, amazing pick-up experience.

Negativ: Drop off experience was not pleasant and I believe we were overcharged.

Positiv: pick-up and drop-off is quick

Negativ: The car had several issues; the tires were not balanced, the windshield was clouded and several alarms went off when it started. I told the attendant when I returned it and he was not very interested in what I had to say and didn't take any of the information down.

Positiv: I was not able to get my rental and could not reach kayak directly for my refund of the paying insurance.

Positiv: Your site was easy to navigate, but you should note any additional fees that the rental company requires!

Negativ: Knowing on the front end that Alamo requires a $300 deposit at the counter! I arrived thinking I owed only what your site said I owed... the $77 remaining ended up over $400 due at counter! Walked away!