Pick up location did not exist
Negativ: The address for the pick up location in Naples, Italy DID NOT EXIST. We were scheduled to pick up our rental car June 2, 2018 at Dollar Piazza Sanazzaro 142 in Naples Italy. Our confirmation # H5490576537. We had also purchased rental car damage protection from Allianz for $153.00. We did NOT pick up a car. We took the train from the main train station in Naples to the Mergillina station which was closest to the Dollar rental car address given. We walked from the train station pulling our luggage to the Piazza Sanazzaro. We could not find 142 in the piazza. My husband went to one of the local businesses to ask for assistance. The three locals said that number did not exist., that it was a fake address. One of the men called the phone number for Dollar +39 081 761 2168 and spoke Italian to the person who answered. He was told that Dollar pick up was back at the train station. We walked back uphill to the train station. There was no Dollar rental at the train station. Two men that worked in a shop in the train station said that it was located in a parking garage back down the hill near the plaza. We walked back to the parking garage, it was NOT in the garage. Walked back to the train station and tried calling the number again, no answer. We asked three cab drivers who said it was back down the hill near the piazza. They tried to call Dollar on their phone, but no answer. My husband went back downhill and walked a 360 degree circle around the piazza. He did find a 142 address, but it looked like a backdoor service entrance to a closed business it was not in the piazza, but on a side street near there. Dollar did NOT EXIST. We ended up taking the train back to Naples main station, and taking another train to Solerno, our destination for the night.. The next day we rented a car from Hertz in Solerno. We had to wait until 2:00 pm that day to pick up the car. This mess up by your business cost us a full day of vacation and much frustration. We are very surprised that such a reputable company as KAYAK would not investigate the companies you represent. I booked through KAYAK because I trusted your reputation. We will NOT use Kayak again, or Dollar.
