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Montag | 08:00 - 23:00 |
Dienstag | 08:00 - 23:00 |
Mittwoch | 08:00 - 23:00 |
Donnerstag | 08:00 - 23:00 |
Freitag | 08:00 - 23:00 |
Samstag | 08:00 - 20:30 |
Sonntag | 08:00 - 23:00 |
Montag | 08:00 - 23:00 |
Dienstag | 08:00 - 23:00 |
Mittwoch | 08:00 - 23:00 |
Donnerstag | 08:00 - 23:00 |
Freitag | 08:00 - 23:00 |
Samstag | 08:00 - 20:30 |
Sonntag | 08:00 - 23:00 |
Great service at Alamo
Positiv: The entire experience. Easy to work with. Very good customer service and communication.
Negativ: Drop off confusing. No one to ck you in or tell you what to do.
Positiv: Nice new car
Negativ: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
Positiv: Small airport
Negativ: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
Negativ: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
Very easy, great service!
Positiv: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
Great!
Positiv: Turning in the car was just as quick and easy.
Great customer service!
Positiv: The car was nice and the CSR was pleasant.
Negativ: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
Great service at Alamo
Positiv: The entire experience. Easy to work with. Very good customer service and communication.
Positiv: Nice new car
Negativ: No one was there when our flight landed. Someone from Enterprise actually got us a car from the National stock. It would be helpful if someone were actually on the lot to assist customers with pick up and return.
Very easy, great service!
Positiv: The return location is a little confusing - you have to drop the car at the rental return lot then go up to the airport to turn in the keys - but I figured it out easily. A man met me in the lot to drive me up to the airport, which was very nice. & When I got inside I just dropped the keys to the employee at the counter & went on my way. Super easy, & they were very friendly! Would definitely recommend & use again!!!
Great!
Positiv: Turning in the car was just as quick and easy.
Great customer service!
Positiv: Small airport
Negativ: Return vehicle in parking lot with no directions to customer. Ride back to terminal to turn key in. Nobody at counter.
Negativ: There were no clear instructions as to where or how to drop off the vehicle. There was signage directing all car rentals to a lot with spaces numbered and organized by company. No other instructions or personnel were available to indicate where to go or what to do next. A simple sign saying to walk back up the hill to the airport terminal would have sufficed. There were five other people wandering around asking each other if anyone knew where to go. I had to call the Alamo phone line three times before someone could help me with instructions. Overall, the Lubbock location needs vast improvements to customer care.
Positiv: The car was nice and the CSR was pleasant.
Negativ: The cars were parked way too far from where you pick up the keys and it was kind of confusing to find my vehicle.The underage driver fee is ridiculous.
Montag | 08:00 - 23:59 |
Dienstag | 08:00 - 23:59 |
Mittwoch | 08:00 - 23:59 |
Donnerstag | 08:00 - 23:59 |
Freitag | 08:00 - 23:59 |
Samstag | 08:00 - 23:00 |
Sonntag | 08:00 - 23:59 |
Negativ: All good
Positiv: Staff was friendly
Negativ: I was convinced to pay for insurance that Budget doesn't even honor. RIP off
Positiv: Very friendly
Negativ: Nothing
Excellent service. Friendly and efficient personnel.
Positiv: I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
Positiv: Budget staff was very nice and helpful. Car was clean, drove well and had no mechanical issues.
Negativ: The plastic headlight lenses had numerous cracks and were cloudy/glazed over so as to affect the brightness of the headlights. They were old and needed to be replaced.
Positiv: Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as well
Negativ: The company.
Positiv: Pick up and drop off was quick
Negativ: The car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla
Negativ: All good
Positiv: Very friendly
Negativ: Nothing
Excellent service. Friendly and efficient personnel.
Positiv: I was worried about having to stand in a line to get the car which would make my 'day trip' impossible. The car was waiting for me and the girl at the counter couldn't have been nicer. Will definitely use Budget again!
Positiv: Staff was friendly
Negativ: I was convinced to pay for insurance that Budget doesn't even honor. RIP off
Positiv: Nothing. Terrible customer service, rude, and honestly shitty company and franchise owner was terrible as well
Negativ: The company.
Positiv: Pick up and drop off was quick
Negativ: The car had 68,000 miles. The condition of the car reflected the mileage. I was told that I would receive a Chrysler 200 or similar. Instead I got a very beat up Toyota Corolla
Montag | 11:00 - 19:00 |
Dienstag | 11:00 - 19:00 |
Mittwoch | 11:00 - 19:00 |
Donnerstag | 11:00 - 19:00 |
Freitag | 11:00 - 19:00 |
Samstag | |
Sonntag |
Refusal because of a debit card!
Negativ: They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.
Positiv: The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.
Negativ: Everything went smoothly.
Didn't get what I asked for...
Positiv: There was no line at the window.
Negativ: Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.
Good Rental
Positiv: Well performing car, pickup and drop off were easy. Good on gas
Great, Friendly Service
Positiv: Very helpful personnel.
Location was very convenient.
Fast, easy processing time.
POS
Positiv: The car made it across the state with me in one piece. The drop off was quick and painless and not a half mile walk up or down a hill.
Negativ: I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be).
When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.
Positiv: The gentleman in Lubbock was very welcoming. He was polite and courteous. Overall a pleasure to work with.
Negativ: Everything went smoothly.
Good Rental
Positiv: Well performing car, pickup and drop off were easy. Good on gas
Great, Friendly Service
Positiv: Very helpful personnel.
Location was very convenient.
Fast, easy processing time.
Refusal because of a debit card!
Negativ: They refused to rent me the car even though we prepaid . I had a drivers license, debit card and a picture of my passport.
Didn't get what I asked for...
Positiv: There was no line at the window.
Negativ: Hertz did not have the vehicle that I reserved, nor did they have the gps unit I requested. He did not tell me that the one he was trying to give me didn't have one until we were almost done and I asked.
POS
Positiv: The car made it across the state with me in one piece. The drop off was quick and painless and not a half mile walk up or down a hill.
Negativ: I USUALLY get the car in the ad or in this case KAYAK, which would have been a Nissan Versa, which I am familiar with. I think, because this was a one way rental, they gave me their POS car that they wanted to get rid of. The seat was so high my line of vision was just below the top of the windshield and I hit my head several times getting in and out of the car. It was not comfortable, it was loud on the highway and there was no cruise control (which I anticipated, but hoped there would be).
When I asked for the Versa, before finding all this other out, I was told I would have to upgrade, there were no Versas available. I wish I had. Due to time restraints I couldn't go back after getting in the car and change it.
Montag | 08:00 - 23:00 |
Dienstag | 08:00 - 23:00 |
Mittwoch | 08:00 - 23:00 |
Donnerstag | 08:00 - 23:00 |
Freitag | 08:00 - 23:00 |
Samstag | 08:00 - 20:30 |
Sonntag | 08:00 - 23:00 |
Positiv: The staff was very knowledgeable in what they mnew.
Positiv: Staff at Lubbock we're very helpful and accommodating. Vehicle was good.
Keep up with technology
Positiv: Nothing
Negativ: Everything. Start accepting debit cards not just only credit cards
Positiv: Agent did not try to talk us into buying additional coverages and options for the car.
Negativ: Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.
Negativ: Confusion over coverage, which was accidentally charged to me, even though I rent cars often.
Car rentals should have cars on the lot for rent.
Positiv: Nothing about them was acceptable.
Negativ: They didn't have a car to rent and when asked why they shrugged their shoulders!
I asked for a recommendation on what to do and they offered no help.
Good gas mileage but dirty
Positiv: Awesome gas mileage for my cross country road trip (40+ mpg). Drove easy, quick pick up.
Negativ: Filthy seats throughout. Had multiple stains and dirt in front and back.
Positiv: Staff at Lubbock we're very helpful and accommodating. Vehicle was good.
Positiv: Agent did not try to talk us into buying additional coverages and options for the car.
Negativ: Car had stains on interior and lots of marks on exterior. Gas tank was not completely full.
Keep up with technology
Positiv: Nothing
Negativ: Everything. Start accepting debit cards not just only credit cards
Negativ: Confusion over coverage, which was accidentally charged to me, even though I rent cars often.
Car rentals should have cars on the lot for rent.
Positiv: Nothing about them was acceptable.
Negativ: They didn't have a car to rent and when asked why they shrugged their shoulders!
I asked for a recommendation on what to do and they offered no help.
Good gas mileage but dirty
Positiv: Awesome gas mileage for my cross country road trip (40+ mpg). Drove easy, quick pick up.
Negativ: Filthy seats throughout. Had multiple stains and dirt in front and back.
Montag | 08:00 - 22:00 |
Dienstag | 08:00 - 22:00 |
Mittwoch | 08:00 - 22:00 |
Donnerstag | 08:00 - 22:00 |
Freitag | 08:00 - 22:00 |
Samstag | 08:00 - 17:00 |
Sonntag | 08:00 - 21:00 |
Positiv: Everything at Avis is excellent. Great service, affordable prices, and clean cars.
Positiv: The staff in Lubbock was friendly. The staff in Dallas rushed me however they took care of business.
Positiv: The Avis staff was assume. We received updates from Premium to minivans. That was a big plus!!
Nobody there
Positiv: Nothing
Negativ: My flight was very late (over 3 hours). When I landed at 1:00 am and got to the counter, all the other rental car places had a tired looking person staffing the desk. Not Avis, they apparently dip out at 11:00 on the dot. When I called their customer service line, I dealt with a very rude person who told me it was my fault because I missed the time when I was supposed to pick up my rental. Thank god for another rental company who was able to get me a car.
Positiv: Easy pickupnotjing
Negativ: Nothing
Positiv: I never made it to Avis in Lubbock.
Positiv: Great service!
Lubbock Rental
Positiv: Nice car for a reasonable price. Last minute on Kayak.
Negativ: Long walk to the car lot from the terminal.
Positiv: Everything at Avis is excellent. Great service, affordable prices, and clean cars.
Positiv: The Avis staff was assume. We received updates from Premium to minivans. That was a big plus!!
Positiv: Easy pickupnotjing
Negativ: Nothing
Positiv: Great service!
Positiv: The staff in Lubbock was friendly. The staff in Dallas rushed me however they took care of business.
Nobody there
Positiv: Nothing
Negativ: My flight was very late (over 3 hours). When I landed at 1:00 am and got to the counter, all the other rental car places had a tired looking person staffing the desk. Not Avis, they apparently dip out at 11:00 on the dot. When I called their customer service line, I dealt with a very rude person who told me it was my fault because I missed the time when I was supposed to pick up my rental. Thank god for another rental company who was able to get me a car.
Positiv: I never made it to Avis in Lubbock.
Montag | 08:00 - 17:00 |
Dienstag | 08:00 - 17:00 |
Mittwoch | 08:00 - 17:00 |
Donnerstag | 08:00 - 17:00 |
Freitag | 08:00 - 17:00 |
Samstag | |
Sonntag |
Montag | 00:01 - 23:59 |
Dienstag | 00:01 - 23:59 |
Mittwoch | 00:01 - 23:59 |
Donnerstag | 00:01 - 23:59 |
Freitag | 00:01 - 23:59 |
Samstag | 00:01 - 23:59 |
Sonntag |
Folgende Mietwagenanbieter bieten einen Shuttle-Service von bzw. nach Flughafen Lubbock an: Alamo, Avis, Budget, Enterprise, Hertz and National.