Mietwagen am Flughafen Puerto Montt

Terrible customer service experience

Positiv: Nothing at all. Will never rent from this lacation again

Negativ: Super slow service, dirty car, unprofessional staff

Car was not available

Negativ: When you rent/reserve an automatic car, it should be there. Not only was there not one available (in a country where manual is the standard), but the person at the Alamo counter was rude, indifferent, and completely unhelpful assisting us. We actually received some help from multiple other counters, who finally were able to connect us with a company with an automatic available.

Negativ: They dont accept the credit card insurance.

Positiv: Nothing really

Negativ: I made a reservation for $84.82. The final charge was $111.03. I will contest the charge to my credit card

Waited for nearly an hour at the desk, as I'd prep

Negativ: I arrived at 1830 at night to Puerto Montt, a small airport in Chile. I had a prepaid reservation, so got my luggage and went to the Budget counter. There was no agent there, but two "If you need help, please call xxxx-xxxx. I called the first number, and the cell phone was sitting on the agent's desk, not with him/her. So I called the second number, and a second phone that was sitting on the desk rang. So the agent didn't have either phone with her. I asked the agent at desk next door, and she said "the agent went for a cigarette break, and will be back in 10 minutes". So I waited. For 45 minutes, s/he never came back to the desk. Finally, I paid twice as much to rent a car from another company. Now, I'm having trouble getting my money back. What a crock of s*&t.