Mietwagen am Flughafen Sacramento

Great value

Positiv: We got a great deal with this rental. Car worked out great and was as expected. Drop off was excellent too, fasts and rep was really friendly.

Negativ: On arrival/pickup we did not have a good interaction with the rep. He was very confusing, stating that our vehicle did not have 4wd and wanted to upgrade me and charge me more. This was frustrating as I had called prior to booking to try to secure a 4wd vehicle. I decided against the additional upgrade and he still wanted to charge me more $ even though I had already prepaid and looked at me like I was crazy when I told him he prepaid. Fortunately we got in the car and there was a 4wd function as had been advertised.

Less than promised- not a Toyota RAV4 but a 2WD Je

Positiv: When our car was unsafe to make it over the mountain pass in snow, a local Enterprise dealer allowed us to drop it off without crossing the mountains. He suggested that we might get a more snow-worthy vehicle from Enterprise, but we did not pursue that and found alternate transportation.

Negativ: We expected and needed a 4WD SUV. The car provided at Sacramento was not that, and getting the type of vehicle we expected required an upgrade. So we took what was provided. But when it was time to return the car, the mountain passes required either 4WD or chains and we did not have that. Our rental was billed as RAV4 or "similar"..but similar meant just another vehicle of similar size, not one that performs as well.

Staff at Location Was Great, Phone Support Not So

Positiv: My flight got delayed past the time they were supposed to close. Some of the other rental places in the same building were closed and people weren't able to get their vehicles. Alamo stayed open at least an hour past closing time to help out, and if they minded staying late for work I would have never noticed. Very friendly, great service.

Negativ: The phone support was pretty poor. The first lady I talked to before my flight left was friendly and polite, but all she could tell me was "They usually stay open if flights are delayed, but it's Friday night, so it depends..." What does that even mean? Anyway, she said she'd put a note on my rental saying that I'd be arriving late, and she told me to call back as soon as I got in. I called Alamo's main support number again as soon as I landed, but the guy on the phone insisted that they'd be closed since it was a little after their listed closing time. I already knew their listed closing time, I explained, but the lady I talked to before my flight had said they would probably stay open a little later so maybe he could check for me? He gave me a number for the local branch so I could try to call them (apparently he couldn't put me on hold and do it himself because that would've been too helpful). It rang through to voice mail twice, but the message didn't mention Alamo at all. I assume he gave me the wrong number, or maybe I wrote it down wrong (it wouldn't have mattered if he'd just called them for me like a decent customer service person would do). So now I was pretty sure I was screwed. I called back to the main number and got the same guy, and he was totally unhelpful again. All I wanted at that point was anything helpful about what I could do if they were closed (could I cancel, get a discount, sleep on the floor in the rentals building, or what?), but the only thing he told me was "you can go there tomorrow morning when they open." Even if he couldn't help, a little bit of understanding or politeness would've been great, but no such luck. Maybe if I'm being generous it wasn't the worst customer service I've ever had, but if so it wasn't by much. Thankfully the guy didn't know what the hell he was talking about and they were still open so it didn't matter.