Hertz Mietwagen in Berkeley buchen

Positiv: Absolutely nothing was positive about this experience.

Negativ: The Albany Hertz: horribly understaffed with TERRIBLE service. Car rentals usually require some amount of patience, but this place is horrible. The phone rings off the hook, the wait is at least an hour, and they are totally understaffed.

Positiv: Nothing

Negativ: Everything

Had to pay an extra day that I didn't want!!!

Negativ: I rented a car from Wednesday thru Sunday for a specific amount of money. When I picked up the car I was told they were closed Sunday and I would be charged for an extra day till Monday. They said if I had a problem to take it up with the on line place I rented it with.

Terrible customer service

Positiv: Price

Negativ: I had to wait an hour for a pick-up and call twice . I then waited another 45 minutes in the office waiting to be helped. The car was dirty, and when I started it I discovered it had less than a quarter tank of gas. Even the man who checked me out told me this Hertz has terrible customer service-and he works there. I won’t ever rent from this location again.

Long Wait and Overchanrged

Positiv: My Upgrade

Negativ: I had to wait 45 minutes to an hour to pick up my car. Additionally, I just checked my credit card statement and they charged me an extra hour and an entire day for the upgrade. Seems like a scam. I called the 1-800 number to get it sorted out and the woman I spoke to was very helpful.

Don’t use their gas!

Positiv: The car was very clean

Negativ: They convinced me to use their gas instead of filling the car up before returning, claiming it would be less costly to do so, which was blatantly untrue. I happen to have the exact same vehicle at home, and it has NEVER cost me more than $26 to fill my tank. Well hertz charged $37. I didn’t appreciate the trickery, so to speak.

Negativ: They were closed at the pick up time I booked. I haven't received a refund.