Sixt Mietwagen in Miami buchen

Negativ: They did not have the car I reserved. I was told I could come back in the morning and something would be available

Positiv: Drop off was easy and a relief. Vehicle was clean.

Negativ: I ordered a luxury, they had none. I paid for a Mercedes SUV Luxury vehicle. I was on hold for over 90 minutes (screen shot of call) when I tried to complain. I received a Jeep Grand Cherokee. And 25 dollars off my bill. They wanted to refund my debit card I paid with 2 weeks prior to my reservation. Then charge it to a major credit card. I asked why charged and refunded. They then Claimed I didn't read terms and conditions where it explains everything. I was not the only client they did this to while i was there. I wasn't the only one Sixt did this to that day. They didn't have someone elses luxury vehicle who had prepaid and scheduled to be picked up and already paid for. They bate you for what you want online then switch with shitty model and take off a very small inconvenience "sorry" while charging you for tolls and extra insurances. Scam will not use sixt again. Ever.

Negativ: The office was closed and I wasn't able to get my car but I was still charged.

Positiv: The checkout person was great

Negativ: More staffing as it took an hour to get by in line and didn’t get the vehicle I asked

Negativ: It would have been good if they were open . When I made the reservation it said nothing about store hours . I arrived at 6 am ,and the sign in front said open at 6 . Nobody was there . I called the phone number and they said that they open at 7 . You have lost my business . I'm sure u probably don't care .

Positiv: Confusion about the car, tried to sell a smaller car for double.

Positiv: Nothing. We had to cancel our trip due to Covid-19. Sixt would not refund our booking and instead gave us a voucher even though we never picked the car up.

Negativ: They told me it was in my interest to get the unlimited tolls package because there was 3 tolls alone between the airport and where I was going. They neglected to tell me these tolls were .50 each. FELT RIPPED OFF!!!!