Thrifty Mietwagen in San José buchen

Negativ: When I arrived at the counter to pick up the car I was told purchasing the rental car's insurance was NOT optional, I had to purchase one of two plans, otherwise they would not rent the car to me. If the insurance was not optional, then it should have been shown in the original price of renting the car. A definite bait & switch which I didn't appreciate. $300 for the car, $250 for the insurance, kind of changes the value of the rental.

Negativ: Insurance paid when booked was not accepted by the Lova agency. Had to pay twice. Car very basic for the price .

Negativ: The price was three times what was quoted online. They also cancelled our reservation due to us arriving from the airport late. One would think they wouldn't penalize a customer for a delayed flight. Economy was a much better choice. They had us in a car immediately for half the price.

Positiv: Forced to drop supplemental insurance and stated it was mandatory to purchase their insurance. Plus $1000 hold on credit card. Therefore the $23 a day rental ended up nearly $500 for a week.

Positiv: Nothing, this was a scam. You should take them off your website.

Negativ: I found a "deal" online rent a vehicle in Costa Rica. It seemed too good to be true, it was indeed. I was supposed to get a car for $64. They took me to a remote location (as listed in the website) and when away, I was told that now there was only a car available for $350. Seems like a scam to me.

Positiv: They were pretty friendly when they told me they cancelled my reservation cause I was late and didn't have any other car available.

Negativ: I selected a pickup hour in Kayak, but the rentacar had a different hour in their system. If you ask me it is Kayak to blame, not the rentacar.

Positiv: Nothing, .

Negativ: Horrible experience. They told me the car I booked was not available gave me tiny, powerless car which was not roadworthy,dangerous driving on the steep and curved roads. No reduction in price was given for the down grade If they don't have the cars you book, you should not be able to book a car,

Positiv: No. Wouldn't rent me a car. Said they didnt have any for under 1 week.

Negativ: When I book a car on Kayak I'd like to get a car. But it doesn't work that way in Costa Rica.

Positiv: Lovely staff but they charged me so much more than Kayak's price given. Going to complain.

Negativ: Looking for a way to send you the invoice issued by Kayak and the actual one given at the time of rental.

SUV Not available

Negativ: We booked our SUV ahead of time in anticipation that there would be minimal inventory, given it was the winter break. When we arrived, Thrifty told us that they did not have the SUV available and instead would give us a rental car at the rate of the class it was in. We repeatedly said that we needed an SUV given where we were traveling. In the end, we had to take the car as they said they did not have any SUV "in the class you booked," despite there being other SUV's that were available in a higher class. We also purchased vehicle insurance through Kayak, and were told that Third Party Vehicle insurance is not available in Costa Rica, and we would have to purchase insurance through Thrifty. Why would we be allowed to book, and then purchase insurance online at the time of booking the car, if we are not able to use it in the country. There were many other people who had this same experience. If had the option, would not rent with Thrifty again.

I was charged and promised a 4x4

Positiv: Nothing

Negativ: I was charged and promised a 4x4. They ended up giving me a van. It was not sufficient for what I needed for the terrain in the country I was in.