Budget Mietwagen in Oakland buchen

Negativ: I drove 35 minutes from Danville to Oakland to pick up a van and then I had reserved. When I got there the lady at the counter did not even look up to acknowledge me. I stood there for about five minutes and then approached her and said am I at the correct counter for budget? She then asked what she could do for me. Then she told me that they did not have any cars available. She told me that I could sit down and wait to see what happens or come back later. Worst car rental experience ever. I left without a car.

Negativ: The car smells like cigarettes I got charge 10$ more for bringing the car back early .

Positiv: I love the staff member faith ... she tries her best to meet a customer needs.

Negativ: The car choices especially since the car rentals are so high in price. The cats should be more clean and if I book for a luxury vehicle I expect a luxury vehicle.

Negativ: The wait time .. The quality of the car.. Car cleanliness...

Negativ: The car could have been better .. the car could have been cleaner the car needed a oil change.. it was filthy on the inside. My wait time was a hour & 20 minutes to even get in a luxury vehicle.

Positiv: They had a vehicle ready to rent.

Negativ: I wanted to save money and they upgraded to SUV and had to pay higher price. The said they would email my receipt and I never received it

Negativ: My flight arrived in OAK at 12:00 midnight, but the rental confirmation defaulted to a pick-up time of 11:00 pm because the Car Rental Office closes at 12:30 am...as I result of getting to the office “the next day” (an hour after my confirmation) I “lost” my reservation and had to pay more!

Negativ: The woman at pick-up was extremely rude and unfriendly to me. SHe looked like she would rather be anywhere than at this job. She didn't smile, she barely could utter a word to me. I was obviously a huge interference in her day or her time on her phone ?? WTF.?! I was the only customer at the counter. Why wouln't she even smile at me or say good afternoon?