Budget Mietwagen in Puerto Montt buchen

Negativ: - The link for the address for pickup and the map that were given were incorrect. Pickup was at the airport and not at tepaul road. - When we arrived at budget, we were told that they had no cars available and that contrary to the booking confirmation from Kayak, they could refuse the booking.

No car available

Negativ: No car and no help from the employee I talked to

Car wasn't there

Negativ: When I arrived at Budget, the car wasn't there. And I am now stuck dealing with Allianz trying to get my money back for the insurance I paid but never received.

Rental place did not have car for us

Negativ: We were told at pick up that they did not have the car size we reserved for us. They offered much smaller car for the same prize. We had way too many bags and demanded larger car. After having to fight with them and wait and hour and half they provided a larger car for an extra charge each day. A car that was not suitable for rental. It felt like we took someone's personal car...

Did I overlook the fact that pickup wasn't at the

Positiv: The car worked well and the price was right

Negativ: Long line at the airport pickup counter only to discover that our car was off site and the off site location was closing. It worked out fine (after an expensive taxi ride) but I wonder if that detail was clear at booking..... ??

Terrible customer service experience

Positiv: Nothing at all. Will never rent from this lacation again

Negativ: Super slow service, dirty car, unprofessional staff

Car was not available

Negativ: When you rent/reserve an automatic car, it should be there. Not only was there not one available (in a country where manual is the standard), but the person at the Alamo counter was rude, indifferent, and completely unhelpful assisting us. We actually received some help from multiple other counters, who finally were able to connect us with a company with an automatic available.

Negativ: They dont accept the credit card insurance.