Enterprise Mietwagen in Calgary buchen

Positiv: Well, nothing... as we didn’t get the car.

Negativ: We could have gotten the car

Positiv: Well, I was supposed to pick up the car at 1 pm (as the working hours based on the information on your website kayak.com were 9am-1pm). But when I arrived at the location 15 mins before 1pm, it was closed and the sign on the door was saying that the working hours are 9am-12 pm!!!!! So please update your website and do not waste people’s time during this hard days!!!

Positiv: Nothing

Negativ: They didnt have a vehicle for me when i arrived they said they had nothing and couldnt help. Didnt even offer to help me.

Positiv: I loved the pick up part but I hated the drop-off, I didn't get to see how much I payed, and so I have no clue about anything, he just took the keys out of my hands and said I will email you the information... now 16 hours later and still no email

Negativ: Tried for several days to cancel reservation. From Kayak was unable to cancel via my account as kept getting notice that I couldn‘t cancel a reservation under someone else‘s name (??). From enterprise website every time I clicked to modify the existing reservation it refreshed to starting homepage. And rental location did not pick up phone for 5-6 calls, and no other form of contact. Four days of unsuccessful attempts - huge waste of time and very frustrating!!

Negativ: They didn’t have the vehicle I reserved available.

Positiv: The staff was kind, cordial and helpful. The car itself was also nice and generally in good condition.

Negativ: There was still some trash in the car from the previous renters, the time we had to wait for our car to be ready was less than ideal, and (this is the biggest issue) there was no way to drop the car off before opening. We had to park it in a nearby strip mall and call Enterprise from the plane.