Mietwagen am Flughafen Syracuse

Positiv: The vehicle was in good repair and drove well.

Negativ: The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.

Ripped off

Positiv: The customer service representative was polite and tried to help us.

Negativ: I had reserved an economy car for $133 but when we got to the counter we were told they had no economy cars so for that price all they had were 15 passenger van!!!! We had to pay $67 more for a car!!!!!!

Buyer beware!!

Negativ: My key broke with normal use in the ignition over 4 days and I was charged $300 for it!!! I will be disputing this.

Watch out for unwanted "Trip saver": 4.99/day extra

Positiv: Staff were polite (but lied)

Negativ: When I queried the $20 increased charge over the quoted price at the counter I was told it was the "franchise fee". When I had time to look more closely I saw that "Tripsaver @$4.99" per day had been added without asking me if I wanted it (I didn't, I have AAA) I called the franchise and the lie was repeated - evectivly blaming KAYAK for not quoting the right price (in fact KAYAK's quote was accurate)

Negativ: They tried to stick me with an 11-seater van, and had to pay extra to get a more reasonable economy car/sedan. This was not transparent to me when I made the reservation.

Bad customer service

Positiv: Carvwas good, pick up is easy

Negativ: Franchise fee was added. The mobile oil was not changed. There was no water in wipers. Insurance rate was high. Extremely poor service. Difficult to locate car in the garage because no sign was posted. Over all, the service was poor, not comfortable in taking car on rent