Mietwagen am Flughafen Syracuse

Negativ: Car didn’t have brake.very dangerous to drive

Positiv: The staff said I could get reimbursed for any expenses beyond my original reservation with Dollar if I was able to obtain a car from another company. They gave me the contact info for their manager.

Negativ: They had no cars. I was depending on picking up a vehicle to travel for business and when I arrived, they had nothing left despite my reservation.

Negativ: Agent at the counter was excellent. However, I found it extremely difficult and time consuming to communicate over the phone. I must have been on for over a half hour. In my opinion it is terrible customer service when you go into the world of press 1 for this and press whatever for that. I tried to hit 0 to get an operator and it was impossible. Also, was transferred twice and couldn’t seem to find the right department. It would be much easier if you could talk to a human from the start.

Negativ: Everything..they weren't there and stranded my parents at midnight

Positiv: The vehicle was in good repair and drove well.

Negativ: The vehicle I reserved was not available and the one that I was provided as a replacement was smaller and less comfortable for my family. I also discovered a croissant in a plastic container and a lighter underneath the drivers seat. Otherwise the vehicle seemed to be clean.