Fox Mietwagen in Fort Myers buchen

Positiv: Drop off was fast

Negativ: When we picked up our car it was not clean and the check engine light was on. I tried to talk to one of the employees and he looked like he didn’t care about it at all. Also paid for a up to 7 passenger SUV and when you put the 3rd row seating up there was no room for luggage,

Positiv: One friendly staff member.

Negativ: If I was informed that Fox Rentals was not at the airport. Had to take a shuttle which was poorly marked and there was not a schedule at the waiting shelter. I called them and was told there was a 30-minute wait for an operator. We tried the little phone in the waiting shelter and it did not link to Fox. Very frustrating.

Positiv: Absolutely nothing!

Negativ: I was robbed of $173. The cancellation policy sucks! I would have expected some consideration given the recent outbreak situation in Florida. I decided to cancel my travel plans. The airlines, vacation rental, and parking lot all either gave me a refund or credit, but not your company, or was it Fox? I will never use Fox again. What an absolute disgrace of a company! Legalized robbery!

Negativ: No refund no credit when cancellation is necessary. Rubbish and Robbery

Positiv: The staff was friendly and the shuttle rides to and from the airport were great.

Negativ: The customer service phone line could be MUCH better. Our flights changed without our consent due to COVID19, so we had to change our reservation days and times. IT WAS A HUGE PAIN to try to get in contact with someone at the Fort Meyers, FL location. KAYAK also couldn't help since it was through a third party. I got the run around from everyone, except Fort Meyers, FL because I could never get through. I literally tried for weeks. They also would not allow us to use our credits (from the date changes) towards an upgraded car. We wanted to upgrade after the Jeep we go was not in good quality. It was not very clean on the inside or outside, the A/C did not work properly, and the head unit would cut out/go black and reset randomly. All of these things were very frustrating, but especially frustrating as it was out honeymoon...

Positiv: Drop off was easy, service time was awful

Negativ: Better reception, faster time, better comfort, shuttle driver needs to pay Better attention while jerking with the Accelerator when people are standing

Positiv: Car was fine. clean and no issues

Negativ: Overall process was TERRIBLE!! Agent in person lied about additional charges. Customer service phone number is impossible to get through. I waited over an hour multiple times to speak to an agent. Call dropped after waiting. Last agent was rude and talked over me and didn't resolve issue. I would NEVER use this company again!! Stay away!!