Hertz Mietwagen in Austin buchen

Negativ: I wasn’t able to use Hertz because the location were closed and no one would answer the phones. I went to Uhaul

Negativ: We were not able to pick up our rental at Hertz. It was nightmare to deal with the staff and they were not able to get us a car at all. We would not book through kayak again.

Positiv: Wasn’t able to rent

Negativ: Been able to rent

Negativ: I'm a Hertz Gold member. Why did I have to waste my time at the counter, when I should be able to go directly to the car and get on my way? The (friendly) attendant at the counter told me that in order to bypass the counter, one must book directly through Hertz, and going through a 3rd party such as Kayak, Hotwire, etc. doesn't work. But I saved ten bucks going through Kayak. So to other customers out there I would just recommend you weigh the value of your time vs the savings. I was in a hurry, and even though there were no other people in line, the stop at the counter cost me a precious ten minutes. Thank you, kayak for sending this survey. Its 2019 and collecting your car, especially if you've done your due diligence to sign up to the rental car agency's program, should take ZERO time at all. Hope this helps.

Positiv: I really have nothing positive to report on the overall experience

Negativ: the reservation had errors, the staff was unable to resolve the issue, Hertz was unreachable, the car smelled of cigarette smoke and the rental was almost twice the quoted estimate. This is likely the last rental I will do with Hertz. Very poor experience across the board and in every aspect

Positiv: Complicated

Negativ: My reservation was made for an offsite location vs at the airport, which I was not aware of. They were not helpful, Uber/taxi was $35 each way to get to offsite location, plus the hassle of additional drop off. Had to cancel my previous reservation and make a new on which added an addition $75

Negativ: Staff was too pushy trying to sell damage waiver. Adding my wife as a driver was very highly priced at $13.50/day. We declined to add her, because it was too expensive.

Positiv: The car was nice

Negativ: Hertz frontdesk staff wasn't aware of the insurance I already bought through Kayak and double charged me, it was a mess to get the money back.