|Oberklasse SUV||65 €/Tag|
|Premium SUV||77 €/Tag|
|Auswahl durch den Anbieter||40 €/Tag|
|Kompakt SUV||52 €/Tag|
Positiv: Upon arrival the staff was stressed out in general and very snappy. Our car had key scratches all over it. We asked for a different car and he replied 'you will have to pay to upgrade." Had he looked at my records I had already upgraded to the current level "scratched" car. I asked to speak to a manager and he said no one was onsite. The car looked like it has even driven through a forest and the trees won. The icing on the cake was the passages foot prints on the windshield. Shouldn't the car be extremely clean in COVID times. Not sure how safe I feel in the car when I can see the last guests footprints!
Negativ: Agreed with the client that the car was trashed. Offered us a car worthy of hertz business level.
Positiv: The staff were super friendly and nice.
Negativ: The car itself was a Ford Fiesta and frustrating to drive.
Positiv: The local staff was very accommodating and apologetic.
Negativ: There was a long line to pick up. Everyone got their car an hour late. The location I was dropping off at changed their hours so they were closed when I needed to swap cars. Your telephone customer service had no idea how to handle this.
Negativ: My car was faulty — it shook violently above 45 mph and I had to change my trip to find a new car. It took several hours and uncomfortable/unsafe driving.
Positiv: As always the staff was super friendly and efficient!
Negativ: The car had some stains on the seats— despite the Hertz cleanliness tag on the door. We stopped and bought some wipes and cleaned them, but it was disappointing to see the interiors weren’t thoroughly cleaned.
Positiv: Couldn't drop off in time because the pick-up line was literally over 2 hours long. Had to pay for garage parking for this reason and drop off the next morning.
Negativ: Couldn't drop off in time because the pick-up line was literally over 2 hours long. Had to pay for garage parking for this reason and drop off the next morning.
Positiv: No, both of the girls were rude. Literally told us to shut up. I agree I didn’t have my mask on. But I was more then 6 feed away from her. She didn’t refuse my service. When I asked her for her assistance and she said she couldn’t do it. I asked her if we can see the car, she said she doesn’t even know which car I’ll get. That’s when she started telling me she shouldn’t even speaking to me cuz I didn’t have My mask on. Meanwhile her colleague had her mask off and on the chin the whole time. When confronted she says are you an employee do you work here. When my brother told her masks are for everyone not Jusr customers. Then she replied to him saying was I talking to you?
Negativ: She should have been disciplined. Idk If this will get anywhere. But this is the worst experience I ever had with a car rental place. Very bad for Hertz. I’ll never forget this experience.
Positiv: Vehicle was VERY clean
Negativ: Staff changed the kind of vehicle we were renting in the last minute and without a clear explanation
Positiv: The staff was friendly.
Negativ: There was a used face mask in the glove compartment. The drop off location was at a Pep Boys and was not marked on the street.
Positiv: You can just leave your car there with the keys in it at the end, and you're ready to go.
Negativ: The agent in NY at pickup was incredibly rude. The air conditioning also went out so we drove hours in a heat wave without any air. Temp outside reached 102
Positiv: This location was CLOSED. Why is it still online as an option? It was HELL trying to get reimbursed for this faulty booking.
Negativ: Take this location offline.
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Wo finde ich Mietwagen von Hertz in New York?
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- Im Durchschnitt sind Mini Mietwagen von Hertz in New York etwa 38 % günstiger als andere Fahrzeugklassen