Thrifty Mietwagen in New York buchen

Positiv: Price per day was much lower than competitors

Negativ: I reserved a minivan. When I arrived, they "couldn't find the key" to the car. Ended up getting an SUV, which was not ideal. They tried to get me to take a more expensive car. The tank was barely 1/8th full, so I had to go fill it up right away. This also means that when I returned it with half a tank of gas left, I've paid for the extra gas that I did not use. When dropping off, I brought the car in a day early, but still got charge for the extra day for which it was reserved because the drop off place was allegedly closed. It was not, and there was an attendant there checking cars in. The car was not checked in for 2 days after i dropped it off and I got the final bill 3 days after drop off. Pretty shady operation.

Positiv: THEY DID NOT HAVE THE CAR I RESERVED SO I HAD TO PAY AN UPCHARGE AND WAS NOT GIVEN THE CREDIT AMOUNT THAT I PAID TO RESERVE THE CAR. ONLY TWO THIRDS OF IT

Negativ: EVERYTHING

Negativ: My appointment was for 3 pm. I arrived at 3:09, the attendant was still checking in an individual, but I was told by a manager that they closed at 3 and since I was late I had to go to a Hertz dealer down the street. Even if I were on time, I would have to have waited regardless, so it wasn't a valid excuse.

Negativ: They are overcharging us for extending the rental and we have to pay over 200 dollars more than what they told us.

Positiv: The car was road-worthy.

Negativ: The vehicle was not ready at the pick up location, and the front desk was fairly rude. Furthermore, after the delay, the car was not fully cleaned, even according to normal standards, notwithstanding the serious concerns around COVID. The van smelled of cigarettes, and I did not have time to further delay my trip to have Thrifty properly clean it. In dealing with these issues, the billing department was also very rude.

Positiv: Nothing Agent was very disrespectful in every aspect.

Negativ: TRAIN your staff correctly